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Food and Beverage Assistant

4 months ago

Conwy, United Kingdom Hilton Garden Inn Snowdonia Full time

We are now looking for **Food and Beverage Assistants **that share our passion for hospitality, and world-class customer service.

What are we looking for?

We value hard working, positive team players who are committed to delivering an incredible experience for our guests. Want to be part of the adventure? Take a look at the full job description below.

**Job Purpose**

To provide a warm, friendly and efficient food and beverage service to our guests, ensuring exceptional service standards are delivered and maintained at all times in line with our guest expectations both at Breakfast and in the Evening.

**Main Duties and Responsibilities**
- Report for duty on time in line with department personal presentation standards; submit specific time off requests as per department guidelines
- Be aware of planned learning sessions and attend as required
- Be aware of department standards, goals, objectives and performance
- Understand the products we sell, their price and the processes and systems designed to present them to our customers
- Communicate clearly between the customer and kitchen / dispense, both ways
- Be proactive in ensuring all guests are welcomed in a timely and appropriate manner
- Demonstrate an awareness of customer priorities, anticipate needs and build rapport
- Optimise customer spends through promotional awareness and suggestive selling techniques and prioritise activities / interactions as appropriate
- Be fully briefed pre and post service and be “tuned in” on the ”tone” of service delivery for each service period / circumstance
- Deliver products that meet the specified presentation and delivery guidelines
- Close down transactions effectively, solicit feedback and deliver a memorable goodbye
- Always deliver your “fair share” in team task elements of the role and support colleagues whose workload may temporarily exceed your own

**Key Skills / Experience Requirements**
- Teamwork - The ability to work co‐operatively with others, be part of a team and work together as opposed to working separately or competitively. The willingness to co‐operate with others and seek common goals.
- Customer Focus - The ability to proactively sense and take action on customer needs and opportunities. The willingness to exceed customer expectation.
- Dependability - The ability to do what is required to meet commitments and to deliver as needed.
- Adaptability - The ability to be flexible and change as needed. The willingness to learn from others.
- Quality - The ability to meet commitments in accordance with requirements and deliver value. The willingness to pursue excellence.
- Productivity - The ability to maximise output with minimum input. The willingness to seek more efficient and effective ways of getting things done.

**Preferred Qualifications**
- Experience working as part of a team where “people” skills were important
- Experience in a restaurant/bar environment and hotel/venue banqueting
- Basic Food Hygiene Certification

**Additional Information**
- Great Benefits including Hilton Team Member rates, Staff Surf and site wide discounts
- If the requirement is needed, must be willing to work across the whole Adventure Parc Snowdonia site and any other reasonable requests by management
- This role is open to direct applicants only: no agencies please

Work Remotely
- No

**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 32 per week

**Salary**: Up to £10.50 per hour

**Benefits**:

- Employee discount

Day range:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- Conwy, LL32 8QE: reliably commute or plan to relocate before starting work (required)

Work authorisation:

- United Kingdom (required)

Work Location: One location

Reference ID: F&B Asst HGI