Customer Service/admin
4 days ago
We have an exciting opportunity for an Operations Assistant to join our team based in our Mayfair headquarter to support our Operations team with the day to day administrative tasks in a helpful, professional and efficient manner in line with the company’s values, mission and operational plan.
ADAM Grooming Atelier is an upscale male grooming brand which was founded in the UK in 2015. Over the last few years, the brand has seen dramatic growth and now has 13 stores across some of London’s most prestigious areas including but not limited to Mayfair, London’s Shard and Canary Wharf as well as a store in the US in NYC. Most recently added to the portfolio is a concession within London’s famous Harrods department store.
The Adam brand has become synonymous with luxury and indulgence, with accolades to its name such as the World’s Best Male Grooming Salon in 2019 by the World Spa Awards. The ADAM Collection of hair and skincare range was also launched in 2020 adding exquisite products made with essential oils to enhance the client experience.
Key responsibilities will include but are not restricted to:
- Responsible for inbound/outbound calls, taking bookings and cancellations.
- Barber & chair management
- First point of contact for all our stores
- Support day-to-day operation of the stores.
- Be the focal point for all contact from staff and plan their rotas and absence requests.
- Work independently and seek guidance from Manager, Supervisor and other departments when necessary.
- Ensure that all customer orders, queries, complaints etc. are processed as quickly and efficiently as possible; the target being on the day of receipt.
- Effectively manage stock levels and alert the Line Manager and Office Manager to any potential non-recoverable stock write off costs.
You must have the following skills:
- Strong phone contact handling skills and active listening
- Excellent communicator - written and verbal - at all times.
- Well organised, attention to detail, ability to prioritise, remain calm under pressure.
- Friendly, approachable and flexible - a team player.
- Able to work independently seeking guidance where appropriate.
- Proactive, positive, enthusiastic - demonstrates "can do" attitude.
- Smart appearance and confident.
- Reliable, punctual and be committed to the role.
- Able to think out of the box, be creative in their approach.
- Computer literate - MS Outlook, Excel, Word or equivalent.
- Previous Admin, Operations and/or Customer Service experience desirable.
SELECTION
**Job Types**: Permanent, Full-time
**Salary**: Up to £25,000.00 per year
**Benefits**:
- Casual dress
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Store discount
- Wellness programme
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: One location
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