Ichiba- Customer Service Admin Assistant
3 days ago
**Division/Department**: Ichiba Online Marketplace
**Location**:London, W12 7HB
**Pay**: £11.50/ hour
**Working hours**:Minimum 20 hours a week
**Job Purpose**: As a Customer Service Admin Assistant you will be the first point of contact
for customers and provide resolutions for all inquiries. You will be handling operational and
administrative duties, providing great customer service via telephone and act as a middleman
between the customer and the delivery drivers.
**Duties and responsibilities**:
Assisting with day to day operations of the Online Marketplace
Help with picking and double checking of online orders
Conduct daily administration tasks such as inventory updates, product updates, order
processing, substitute process, refund process.
Follow the dispatch route daily to assist drivers / customers
Dispatching orders with the delivery drivers/couriers as needed
Any other reasonable duties requested by line managers
Customer Service
Highly computer literate.
Excellent customer service with a polite and friendly manner.
Flexible, punctual and a positive attitude to the job.
Any Other Duties
This job description is not exhaustive
You may be required to carry out other safe and reasonable requests from your
Manager or Supervisor.
We will provide training commensurate with the tasks you are asked to complete
Essentials:
Good use of Google Docs, Sheets, Excel and Word
Good communication skills; both verbal and written
Be able to develop good working relationships with colleagues & customers
Previous experience in a similar field (1 year minimum)
**Preferred**:
Have knowledge or interest in Japanese culture and products
A 2 hour trial shift is required before employment is considered.
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