Customer Services Officer/admin

7 months ago


London, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Tempoarary Customer Services Officer/Admin - Housing Repairs**

**Reference no: ATR 5247998**

**Pay Rate: £13.02 per hour PAYE**

**Hours per week: 37 Monday - Friday, 8.30am to 5pm**

**Role Length: This opening assignment is for 3-4 months**

**City: London**

The purpose of the role is to receive and manage customer calls; raising support tickets, to enable tracking and resolution of customer repair, housing and rent requests

**Key responsibilities**:

- Investigate and resolve customer complaints.
- Answer customer enquiries and resolve customer issues in an efficient and timely manner.
- To provide regular, up to date information, support and advice, to C&C customers and colleagues alike.
- Liaise with housing and repairs colleagues, to ensure a timely and high quality service, to our residents.
- Provide support, in any capacity, to Service Hub colleagues.
- Admin assistance to housing allocations department.

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF**

**If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity.**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:
**Qualifications**:

- Educated to GCSE standard and/or relevant professional qualification/or experience.

**Skills & Experience**:

- Experience of working in a housing or repairs environment
- Experience of managing own workload.
- Good communication skills on all levels.
- Good telephone manner.
- Excellent customer service skills, with a commitment to continuous improvement.
- Experience of delivering excellent customer service (on the phone or in person).
- Customer service telephone experience desirable.
- Strong IT skills including Microsoft packages or equivalent (e.g. G Suite).

S **Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please


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