Helpdesk Operator

4 weeks ago


Durham, United Kingdom Multi Trades Recruitment Limited Full time

Job Title: Help Desk Operator (12-hour Shift Pattern)

Location: Durham NHS Site

Pay Rate: £10.42ph

Weekly Pay

Shift Patterns: 8.30 am-8.30 pm (Day Shift), 8.30 pm-8.30 am (Night Shift)

**Responsibilities**:

- Troubleshooting technical issues and escalating to second-line support where necessary
- Maintaining accurate records of all support requests and resolutions
- Communicating with users about the status of their support requests and providing updates on the progress

**Requirements**:

- Excellent customer service and communication skills
- Experience working in a help desk or technical support role
- Ability to troubleshoot technical issues and provide solutions
- Ability to work well under pressure and in a fast-paced environment
- Willingness to work a 12-hour shift pattern

To apply, please submit your CV and a cover letter explaining why you are suitable for the role.

**About Multi Trades Recruitment Limited**:


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