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Reception Helpdesk Assistant

4 months ago

Durham, United Kingdom Durham University Full time

**Reception Helpdesk Assistant**
**(**
**Job Number**:
**23000154**
**)**

Operations Directorate

Grade 3: - £20,134 - £21,197 per annum (pro rata)

Fixed Term - Part Time

**Contract Duration***: Until 31.07.23

**Contracted Hours per Week***: 20

**Closing Date***: 26-Feb-2023, 5:59:00 PM

**Disclosure and Barring Service Requirement***: Not Applicable.

**Job Title**:Reception Helpdesk Assistant
**Department**: Josephine Butler College/Operations Directorate
**Grade**:Grade 3
**Salary range**: £20,134 - £21,197 (pro rata)
**Working arrangements**:
Josephine Butler College is looking to recruit a Reception Helpdesk Assistant. The working pattern for the role is:
20 hours per week, working hours 08:00am - 12:00pm and12:00pm - 04:00pm on a rotating weekly basis.

This role is part-time and fixed term up to 31st July 2023. You will be working any 5 days from 7 (primarily working Monday - Friday, but will include occasional evening and weekends during busy periods as business needs demands). Additional working hours will be available for you when required to cover other staff absences within the business (i.e. to cover holiday leave or in some cases where you may be required to cover sickness absence).

**Closing date**:
**Potential interview date**:
**The University**

At Durham University, we are proud of our people, because they are at the heart of our globally outstanding institution, which is a key part of our local community. We inspire our people to do extraordinary things and we invite you to join our fantastic team.

Across the University, we have a huge variety of roles and responsibilities, which together make us one large and successful community. Whether you are at the very start, middle or end of your career, there is a role for you. We believe everyone has their own unique skills to offer.

At the University we promote and actively champion equality, diversity and inclusion. It is crucial that everyone can be themselves and can flourish in an environment where everyone respects each other and is treated fairly. We want our people and wider community to feel happy, secure and proud to be a part of Durham. We are looking for the same values in you.

**The Role and Department**
The Colleges Operations Directorate forms part of the Colleges and Student Experience Division, which is responsible for providing a world class student experience to our diverse student community.

The Colleges Operations Directorate plays an integral role in providing excellent services and facilities to support the personal development of students. The services provided by the Directorate include; catering, housekeeping, reception, security and maintenance, as well as providing systems for the management of health and safety, and food safety.
This role gives you chance to work in an exciting and busy College reception at the heart of a Colleges day to day activities. You will be the first point of contact for our students, staff and visitors and be part of a busy but friendly team. If you have previous experience in a busy reception, good IT skills, and an excellent customer service skills then we’d like to hear from you.
Further information about the role and the responsibilities is at the bottom of this job description.

**Working at Durham**

A competitive salary is only one part of the many fantastic benefits you will receive if you join the University: you will also receive access to the following fantastic benefits:

- 27 Days annual leave per year (in additional to 8 public holidays and 4 customary days per year), a total of 39 days.
- No matter how you travel to work, we have you covered. We have parking across campus, a cycle to work scheme which helps you to buy a bike and discount with local bus and train companies.
- Discounts via our benefits portal including; money off at supermarkets, high street retailers, IT products such as Apple, the cinema and days out at various attractions.
- On site nursery and children’s clubs during the summer holidays.
- Lots of support for health and wellbeing including discounted membership for our state of the art sport and gym facilities and access to a 24-7 Employee Assistance Programme.
- The opportunity to take part in staff volunteering activities.
- Family friendly policies, including maternity and adoption leave, which are among the most generous in the higher education sector (and likely above and beyond many employers)
- If you are keen on advancing in your role or career, we have a genuine passion for developing our colleagues from qualifications, to IT skills, courses and apprenticeships.
- Generous pension schemes.

**What you need to demonstrate when you apply**

1. Good oral and written communication skills

3. An awareness of cyber security, data protection and information security.
4. Five GCSE’s at least Grade C or level four (or equivalent) including English Language and Mathematics (or equivalent experience).
5. Evidence of personal development t