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Switchboard/helpdesk Operator

4 months ago

Durham, United Kingdom PPM Recruitment Full time

EJSWITCH/ADMIN

Durham, County Durham

Up to £11.82 per hour

Full-time, Temporary

16/01/2023, 3 Months

**Switchboard/Helpdesk Operator**

**Duties**:

- Operation of the switchboard console and bleep system
- High volume Outgoing and Incoming call handling
- This person will form part of a team providing a continuous telephone switchboard service within a busy working environment
- Operation of 24-hour emergency call response
- Operation of on-line VDU directory
- Programme and issue bleep facilities
- Porter helpdesk support (manual recording only) out of hours and weekends
- Monitor CCTV on pre-set cycle when Security or on a call (supporting role only)
- Radio response to Security while on patrol or response (supporting role only)
- Responsible for the completion of doctors on call rota and submitting copy to the Accident & Emergency department
- Lone working, out of hours
- Prioritise call logs
- Responding and completing routine emergencies, Paediatric/Obstetric emergencies, Fire Calls, Child Abductions, Bomb Threat, and Major Incidents
- Provision of 24-hour monitoring and response in accordance with procedures to include Fire, Plant Alarms, Intruder Alarms and Gas Alarms
- Deal with all calls in a courteous and tactful manner and redirecting as and when required
- Liaise with BT, trust IT and Data Pulse on a regular basis
- The post holder will be expected to maintain confidentiality of all sensitive information
- Reporting of faults on extensions, exchange lines, private circuits, and staff location systems
- The post holder will be working in a busy environment and dealing with different demands of service users
- Operation of back up switchboard system, Meridian in the event of a systems failure
- Provide directory enquiry service for hospital employees and the public

Additonal information:

- Shifts include Nights, days and weekends
- Previous switchboard operator experience required
- Switchboard or telecoms operator experience
- Basic DBS essential