Customer Support Executive

1 month ago

Southampton, United Kingdom Nourish Care Systems Ltd Full time

At Nourish CareSystems we are currently expanding our Customer Support team following ouraccelerated growth. Are you a passionate person with a desire to work for acompany that is having real impact on peoples lives?
Asa current market leader, Nourish Care provides a digital solution to the healthand social care sector which enhances the process of recording, analysing, andsharing of information.

Asan employer, we offer all the support and development our employees need togrow their skills and expertise and we foster a culture of collaboration andcontribution.

We are lookingfor an individual who has experience in customer support and has highorganisation skills, attention to detail and drive to continually learn anddevelop and to contribute to the whole company whilst acknowledging our companyethos of care first.

**Main Duties;**
- To become an expert in ourground-breaking Nourish Care system and be confident to support our valuedclients in a prompt, polite and empathic fashion to provide 'exceptionalcustomer service' at all times.
- To support the team to buildeffective client relations to achieve our business objectives.
- Communicate with other departments toprovide greater support
- Evaluating new and existing softwareand hardware.
- QA of new features, troubleshootingand identifying issues reported by clients through to successful conclusion.
- Refurbish and configure devices that arerunning on the correct software and shipping to strict deadlines.
- Ability to use and complete ourCustomer Support Helpdesk tracking software.
- Maintaining our CRM and other dataplatforms.
- Visiting Clients when remote supportis not possible, but mainly based in the office.
- Any other duty in the benefit of thecompanys overall goals and objectives.
- To work within Rotad shifts in linewith current Service Level Agreement, this will include Weekends and BankHolidays (bank holidays will be on call and paid for
- 3 Allocated shifts 6:30am 10pm
- Attending and contributing to dailyand weekly meetings.

**Experience andSkills Required;**
- Customer Support experience isessential, ideally within a B2B environment with a minimum of 1 yearsexperience
- With a proactive attitude, can doapproach and willingness to do well.
- Technical Mindset be able toproblem solve with an inquisitive attitude
- Excellent organisational skills withan ability to multi task and think on your feet.
- Able to embrace a culture of learningand change.
- Able to work effectively within yourown team and other departments at all levels.
- Maintaining strong interpersonalskills with staff and clients alike.
- Common sense and desire forself-development and to succeed and excel in this exciting and fast movingsector.

**Key PerformanceIndicators**;
- First and median response times.
- Frequency and quality of responses.
- Client Feedback - 'Client Happiness'is essential
- Fast and accurate, configuring anddeployment of hardware.
- Accuracy of maintaining CRM and otherData points.

  • Customer Service Executive

    2 days ago

    Southampton, United Kingdom Tate Full time

    Customer Service Executive - HybridOur client an established and reputable company that is a world leader in their field are currently looking to recruit a customer service executive to provide support to their business-to-business customers. You be the first point of contact for business customers and will be providing world class service. This is an...

  • Customer Service Executive

    1 month ago

    Southampton, United Kingdom Your Move Estate Agents Full time

    Job Profile: Part of LSL Property Services plc, **Your Move** and **Reeds Rains** are two of the most recognisable estate agency brands within the property industry. Our Residential Lettings business is going from strength to strength and our **Property Management Centre in Southampton** is playing a vital part in supporting the business growth. We have...

  • Customer Service Executive

    1 month ago

    Southampton, United Kingdom Your Move Full time

    Part of LSL Property Services plc, **Your Move** and **Reeds Rains** are two of the most recognisable estate agency brands within the property industry. Our Residential Lettings business is going from strength to strength and our **Property Management Centre in Southampton** is playing a vital part in supporting the business growth. We have an exciting...

  • Customer Services Advisor

    1 month ago

    Southampton, United Kingdom Reed Business Support Full time

    Customer Services Advisor Our clients are currently recruiting a Customer Services Advisor who will be responsible for providing assistance and support to customers once their Agreements are live, focusing on ensuring the most efficient service and best possible outcome for the customer. The Customer Services Advisor will report to the Operations Manager,...

  • customer support analyst

    3 weeks ago

    Southampton, United Kingdom Dynamite Recruitment Solutions Ltd Full time

    Customer Support Analyst Location: Southampton Hours of work: full time Shifts are 4 days on/4 days off covering Monday to Sunday current shift patterns are 7am until 7pm and 9am until 9pm. Dynamite recruitment is currently working in partnership with a very well-established business who are based in the Southampton area. Due to changes within the...

  • Product Support Executive

    1 month ago

    Southampton, United Kingdom Net Recruit Full time

    **Your Company**: The talent team at NET Recruit are delighted to be partnering with a global logistics business who are searching for a Product Support Executive to join their team located in the Southampton area. The company is highly successful and has built up a presence across the globe, working together with businesses across multiple sectors including...

  • Customer Support Specialist

    1 month ago

    Southampton, United Kingdom Utility People Full time

    **Key Responsibilities**: - Answer all incoming customer support calls. - Liaise with suppliers to achieve query resolution within SLA. - Work closely with other teams and departments particularly bill validation, customer success and procurement. - Escalate complex issues for core customers to the appropriate teams where necessary. **Essential...

  • Customer Support Advisor

    3 weeks ago

    Southampton, United Kingdom The Workshop Full time

    Our client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. In this role you will be responding to all types of consumer led...

  • Sales Executive

    3 days ago

    Southampton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE Basic Salary & OTE - £55,000 Location - Southampton   Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment.   Responsibilities of a Sales Executive ·Look after the customer's sales process from start...

  • Sales Executive

    4 weeks ago

    Southampton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE Basic Salary & OTE - £55,000 Location - Southampton   Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment.   Responsibilities of a Sales Executive ·Look after the customer's sales process...

  • Sales Executive

    3 weeks ago

    Southampton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE Basic Salary - £25,000 + Bonus Location - Southampton   Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment.   Responsibilities of a Sales Executive ·Look after the customer's sales process from start...

  • Sales Executive

    1 month ago

    Southampton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE Basic Salary - £25,000 + Bonus Location - Southampton   Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment.   Responsibilities of a Sales Executive ·Look after the customer's sales process...

  • Sales Executive

    3 weeks ago

    Southampton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE Basic Salary & OTE - £55,000 Location - Southampton   Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment.   Responsibilities of a Sales Executive ·Look after the customer's sales process from start...

  • Sales Executive

    3 weeks ago

    Southampton, United Kingdom Auto Skills UK Full time

    SALES EXECUTIVE Basic Salary - £25,000 + Bonus Location - Southampton   Our client is seeking an experienced enthusiastic, ambitious Car Sales Executive to join their hungry team. As Sales Executive you must enjoy selling and thrive in a target driven environment.   Responsibilities of a Sales Executive ·Look after the customer's sales process from start...

  • Marine Electronics Technician

    1 month ago

    Southampton, United Kingdom Executive Integrity Full time

    Job Title: Marine Electronics Technician Location: Southampton, England Who are we recruiting for?We are looking for a qualified Marine Electronics Technician for a leading company in the marine automation industry. What will you be doing? Precision layout of equipment onto vessel helms, dashboards, etc.Electrical installation of relays, and fuse...

  • Customer Service Allocator

    1 month ago

    Southampton, United Kingdom Recruit4Staff Full time

    Recruit4staff is proud to be representing their client, a leading Shipping company in their search for a **Customer Service Allocator** to work in their state of the art facility in **Southampton** **For the successful Customer Service** **Allocator** our client is offering: i. Temporary to permanent position ii. £10.28 to £11.28 per hour DOE iii....

  • Sales Executive

    1 month ago

    Southampton, United Kingdom Octane Recruitment Full time

    **Sales Executive Vacancy -**Southampton **Salary**: Basic £22,000 OTE £60,000 **OC13243** My client is recruiting for a Sales Executive to join their Main dealership in the Southampton area. Fantastic benefits package that includes: - Competitive starting salary with an achievable bonus scheme - Company pension scheme Role: - You will be tasked with...

  • Customer Service Executive

    23 hours ago

    Southampton, United Kingdom Business Choice Direct Full time

    **Salary**: Starting from £23,500.00 (D.O.E.) **Benefits Package**: - 28 Days holiday + UK Bank Holidays - Paid day off on your birthday - Enhanced Parental Leave - _Maternity pay (after 2 years’ service) = 13 weeks full pay and 13 weeks ½ pay with / Paternity (after 2 years’ service) = 4 weeks full pay_ - Company Pension Plan - Income Protection...

  • Customer Support Assistant

    1 month ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...

  • Customer Support Assistant

    1 month ago

    Southampton, United Kingdom Switch Advisor Consultants Full time

    **Responsibilities**: - Listen to customer complaints and provide solutions. - Maintain customer records and update customer profiles. - Identify customer needs and suggest appropriate products and services. - Provide excellent customer service. - Resolve customer issues in a professional manner. - Act as first point of contact for all customers, ensuring a...