Customer Service Executive

2 weeks ago

Southampton, United Kingdom Tate Full time
Customer Service Executive - Hybrid
Our client an established and reputable company that is a world leader in their field are currently looking to recruit a customer service executive to provide support to their business-to-business customers. You be the first point of contact for business customers and will be providing world class service. This is an excellent opportunity to join a forward-thinking company with a friendly customer service team that offers great company benefits including 25 days holiday +BH, free parking, a modern working environment and an early finish on a Friday. The company are currently working hybrid.
Role: Customer Service Executive Where: Southampton outskirts Salary: £25,500pa
Responsibilities will include:
Taking calls & answering emails from Trade, Retail, Contracting and indirect B2B customers in relation to in and out of warranty claims, presale information or any other queries.
Resolving queries that the customer may have applying logical problem-solving skills to reduce cost of service.
Liaising with other departments to obtain a satisfactory outcome for both the customer and the business.
Building meaningful relationships with business-to-business customers so they have a point of contact in the team.
Updating records on a daily basis ensuring that all completed correspondence is recorded accurately and carrying out regular customer reviews to ensure information is maintained.You will need:
To be committed to offering the best service possible to customers.
Excellent communication skills both verbal and written.
Ability to multi-task.
Previous experience within a customer care environment.
The ability to work under pressure.
A positive 'Can Do' attitude.
To be a team player.
Confident IT skills including MS Office.If this role is of interest to you and you have the necessary skills and experience, please don't hesitate to APPLY.
Please be aware this advert will remain open until the vacancy has been filled. Interviews will take place throughout this period, therefore we encourage you to apply early to avoid disappointment.
Tate is acting as an Employment Business in relation to this vacancy.
Tate is committed to promoting equal opportunities. To ensure that every candidate has the best experience with us, we encourage you to let us know if there are any adjustments we can make during the application or interview process. Your comfort and accessibility are our priority, and we are here to support you every step of the way. Additionally, we value and respect your individuality, and we invite you to share your preferred pronouns in your application

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