Licensing Team Leader

6 months ago

London, United Kingdom Transport for London Full time

**Licensing Team Leader**
**043302**

**Organisation**
- LICENCING, REGULATION AND CHARGING

**Job**
- Administration

**Position Type**
- Full Time

Licensing Team Leader (Taxi and Private Hire) 043302 X 2 positions
Band 2

**Salary**: Circa £34,500
Location: TfL offices 3 days a week
Contract Type: Permanent

Overview of Role

An opportunity has arisen for inquisitive and ambitious individuals who have a passion for people leadership and a genuine interest in taxi and private hire licensing and regulation to join the TfL Taxi & Private Hire team as a Team Leader.

TfL (Transport for London) is the UK's largest taxi and private hire licensing authority, responsible for approximately 215,000 licensees. Our team are responsible for the regulation and licensing of all Taxi and Private hire drivers, Operators and vehicles. As an employer we are caring, open and adaptable and we strive to put people at the heart of everything that we do. To us, Every Journey Matters.

To apply, you will need strong people skills to enable you to effectively lead and get the best out of your team. You’ll need organisational skills to manage and respond to complex cases, reading, analysing and processing cases in a timely manner and in accordance with our business rules. The broad knowledge of licensing you will possess or acquire will be crucial when seeking to identify potential regulatory breaches and make licensing decisions. The job holder will need to work flexibly across all licensing sub teams and employ a broad range of communication, engagement and analytical skills.

Key Accountabilities
- Direct support, line management and supervision of a team of Licensing Administrators in accordance with Transport for London
Coaching, stretching and identify and developing talent by promoting health, safety and wellbeing as part of the performance management of all direct reports
- Overseeing the delivery of licensing functions, including financial reconciliation and refunds in accordance with business priorities and rules with a continuous focus on public safety
- Action urgent safety related operator/vehicle/driver case matters in real time
- Read, analyse and where required, process written materials such as licensing regulations and policies in order to carry out administrative tasks in line with the legislative framework
- Completion of licensing decisions on behalf of TfL in line with delegated authority and service business rules, following a full case review analysis
- Collaboration within a departmental wide matrix management model responding to the broader departmental line management structure and its needs
- Confident use of specified case management tool(s) to allocate and complete assigned work, track progress and identify any risks or issues
- Implementation and collation of service-related reports that illustrate daily, weekly and periodic service delivery outputs, trends and projections
- Quality-assuring the delivery of licensing functions via a process of quality assurance audits and complex case reviews/analyses, to identify risks, strengths and opportunities
- Championing General Data Protection Regulations via high level understanding of record-keeping, retention and disposal of personal data and sensitive information

Skills, Knowledge & Experience

**Skills**:

- Ability to verbally communicate complex information sensitively, clearly and confidently, at times under challenging circumstances (essential)
- Excellent ability to organise and prioritise work in a fast-moving environment whilst demonstrating a flexible approach (essential)
- Ability to build excellent cross-team relationships (essential)
- Ability to reach sound objective decisions as a result of an analysis of complex evidence (reports, correspondence etc) against regulatory standards (essential)
- Excellent writing and communication skills (essential)
- Computer literate, including Microsoft Office packages (essential)
- Ability to communicate confidently and credibly with direct reports, peers, managers and a range of internal and external stakeholders (essential)
- Ability to draft high quality written correspondence in line with agreed principles and drawing on diverse sources of information (essential)
- Strong data management and analysis skills (essential)

Knowledge
- Experience/Knowledge of people management approaches which motivate, inspire and develop talent (desirable)
- A high degree of motivation
- Educated to degree level or equivalent relevant experience (essential)
- Excellent understanding of communication techniques for different audiences/ circumstances and best practice (essential)
- Good understanding of transport issues, in particular taxi and private hire (essential)
- Good understanding of the public sector environment (desirable)
- Good knowledge of political environment in which TPH operates (essential)
- Experience working in a regulated industry (desirable)

Experience
- Experience of being accountable for self

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