Licensing & Enforcement Team Leader

5 months ago


London, United Kingdom iWork Recruitment Limited Full time

Contract to start on 19-02-24 until 31-05-24 with a possible extension.

**Job Purpose**

The Licensing & Enforcement Team’s focus is on delivering high quality, robust and transparent decision making within tight time frames to ensure that Merton’s Private Sector Housing (PSH) service is recognised as delivering an excellent landlord licensing experience for all our customers.

The Team Leader will lead a team of specialist private sector housing enforcement and licensing professionals, ensuring that the functions of the team are undertaken in an effective and efficient manner, identifying priorities, allocating workload, monitoring performance, reviewing and signing off notices and licences, as well as monitoring and reporting on collection/achievement of income on a regular basis.

The Team Leader will act as a professional specialist/expert and will be the highest level of Private Sector Housing (PSH) licensing specialist reporting to the Team Manager.

As a lead specialist, the Team Leader will attend court as an expert witness which could result in successful prosecutions of unlicensed landlords and the likelihood of significant civil penalties being awarded to the Borough.

The Team Leader will also deputise for the Team Manager (PSH) in his/her absence, playing a key role in delivering the Client’s strategic priorities relating to improving property conditions and housing standards in the private rented sector and taking a lead role in the delivery of a high quality, licensing services for our customers, utilising effectively IT and team members to ensure that corporate and national targets are met and exceeded.

**Responsibilities**

To lead the Licensing and Enforcement Team, undertaking all line management responsibilities and being overall responsible for the service delivery of the team, including achievement of performance indicators.

Responsible to the Team Manager (PSH) for taking the lead on and personal responsibility for the full range of property licensing case work including negotiation of licensing agreements for single dwellings and Houses in Multiple Occupation (HMO) within designated wards and proactively identifying potential licensable properties.

Proactively support the Team Manager (PSH) in ensuring key performance indicators, targets and customer service standards are fully up-to-date using service wide electronic recording and monitoring systems and that proactive action is taken to ensure that those performance indicators, targets and standards are met.

Deputise for the Team Manager (PSH) as required.

To provide the Team Manager (PSH) and the Head of Service with reports, information, advice or guidance as required.

Ensure that all delegated reports, and correspondence are well written, accurate setting out coherent and robust recommendations based on relevant housing policies and other material considerations.

Maintain an up-to-date knowledge of relevant legislation, taking a proactive approach to relevant changes in legislation. Actively promoting awareness of changes in legislation, regulation, and case law relevant to the role to staff, recommending revised procedures and practices, and managing the implementation of those revision.

Take a lead in implementing identified agreed projects to deliver organisational objectives, continual improvements and efficiencies in ensuring a high quality customer focused service.

5234625-02-24

**Salary**: £40.22 per hour

Work Location: In person

Reference ID: 5234625-02-24



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