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Customer Service Advisor

3 months ago

Northampton, United Kingdom Drax Group Full time

**Customer Service - Northampton**
**Career Level 7**
**Permanent**
**Hybrid**

**Salary: £23,000 to £26,000 depending on experience.**

Do you have excellent communication and problem-solving skills? Do you have Customer Service Experience?

If the answer is yes, then we want to talk to you.

**About the role**

As a Customer Service Advisor, you will be responsible for supporting our customers, through proactively contacting small to medium businesses and receiving inbound calls from customers. You will be using your excellent communication and problem-solving skills to support customers with a wide range of requirements including Invoices and Payments, booking Smart Meter Installations, help with using our Online portal and helping customers moving in and out of sites we supply energy to.
Our customer purpose is to be the Trusted Supplier for our Customers, who aims to get it right first time. You will be integral in delivering this purpose by delivering best in industry Customer Service, taking ownership for solving Customer’s queries and proactively reviewing customer accounts to identify any opportunities to resolve future problems before they arise.

You will be target driven as you aim to meet and exceed targets for re-habilitating accounts that have fallen into arrears, alongside working towards productivity and quality KPI’s, within a fun and supportive environment.

**About you**

To be successful in this role you will be able to pull on your fantastic relationship building skills as you work with our customers and your colleagues to come to a positive resolution for everyone. Through your patience and empathy, you will demonstrate your commitment to customer and provide a quality service to all customers. Your strong negotiation skills and proactive thinking will allow you to analyse customer circumstances and make decisions on the best approach.

**About Drax**

Opus is part of the Drax Group. Drax is playing a vital role in helping change the way energy is generated, supplied, and used. To learn more about how we’re enabling a zero carbon, lower cost energy future, click here.

If this exciting opportunity matches your skillset, we want to hear from you

At Drax, we’re at our best when we make sure that people feel genuinely heard. If you’re invited to interview with us, we can make reasonable adjustments to our interview process according to your needs.