Customer Service Advisor

3 months ago


Northampton, United Kingdom DHL Full time

**Pay Rate: £23,000**
**Contract Type**:Permanent (Full-Time)
**Shift patterns: (**Mon - Fri) (8:00 -16:00)
**Location**:Northampton - NN4 7BN

DHL, an award-winning leading supply chain business is seeking a **Customer Service Advisor** to play a vital role coordinating our daily warehouse and distribution requirements.

**WHAT DOES THE ROLE ENTAIL?**
- To liaise with customers on all aspects of the business of the organisation
- To ensure customer satisfaction and a high quality of service are maintained at all time
- Maintain and audit the relevant IT system/s
- Ensure that all customer reporting is delivered on time articulating the desired responses Assist Customer Services Manager drive and grow additional business opportunities on the NUMS contract.
-

**WHAT DO WE NEED FROM YOU?**
- Experience of working in a customer service function with both Web and telephone enabled CRM systems.
- Experience of dealing with customers all over the country
- Experience of using Customer Relationship Management software / programs
- Inspires and aligns the organization to make the strategy a reality
- This role does possess people management responsibility
- for this job you will be required to got through a **Metropolitan Police security Clearance
**WHY CHOOSE US?**

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

- Free confidential 24/7 GP service
- Hundreds of discounts (including retail, childcare + gym)
- Affordable loans & enhanced pension scheme

**OUR APPROACH TO DIVERSITY & INCLUSION**

**BE AN ESSENTIAL PART OF EVERYDAY LIFE**

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

UKIDSCWellBeing



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