Customer Service Advisor

6 months ago


Northampton, United Kingdom GXO Logistics Full time

Here at GXO Logistics, we’re recruiting for a Customer Service Advisor to provide exceptional support to our Customer Services Team on our Click Link contract. You will be responsible for carrying out a varied workload across numerous Customer Service and Administrative tasks. This is a fixed term, 6 month contract, which could lead to a Permanent role.

Working hours for this role will be 4 on 4 off 6am-6pm.

**Pay, benefits and more**:
We’re looking to offer a salary of up to £24,960 per annum. In addition, we offer 23 days annual leave. You’ll have access to a variety of high street discounts, as well as a cycle to work scheme, a workplace pension, and many other perks.

**What you’ll do on a typical day**:

- Monitor delivery and driver performance and escalating to transport teams and senior management accordingly.
- Communicate with the GXO Clicklink transport network to obtain regular updates and information to support customer service resolution.
- Entering data and submitting performance reports to clients.
- Ensure documentation is dealt with accordingly, including driver manifests and PODs

**What you need to succeed at GXO**:

- Excellent communication skills, both written and verbally, with an ability to understand the clients needs and requirements.
- Good organisation and planning skills.
- Self-motivated with an ability to prioritise own workload effectively.
- Able to work independently or as part of a team.
- Good analytical and numerical skills

**We engineer faster, smarter, leaner supply chains.



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