Customer Service Advisor

5 months ago


Northampton, United Kingdom Fitkit UK Ltd Full time

Due to ongoing expansion and relocation to a new office, we are looking for an experienced Customer Service Advisor to join our team, this role is **office based only with no remote working**. Applications will only be reviewed upon completion of the set assessments.

**Do you possess the following skills-**
**- Scheduling Customer Visits**
**- Ability to plan routes to ensure work load is managed efficiently**
**- Good understanding of all Office software.**
**- Good communication skills**
**- Ability to handle inbound and outbound calls**

Manage service / repair workload and allocate them to our Engineers ensuring they have suitable workload for the day/week.
- Contact sites to arrange suitable dates.
- Close down jobs on the system and update the client where necessary.
- Support Engineers with arrival of new parts.
- Invoicing for completed jobs.
- Carry out any other administrative duties and support tasks.

**Requirements**:

- **You must have strong organisational skills and keen eye for detail.**
- **Excellent communication skills written and verbal**
- **Able to work with Microsoft Excel**

**- Ability to work under pressure**
- Knowledge of gym equipment (desirable)

**Job Type**: Full Time

**Schedule: 8am - 5pm Office Based Role Only**

**Job Types**: Full-time, Permanent

**Salary**: £26,500.00 per year

**Benefits**:

- Company pension

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Northamptonshire, NN6 6JU: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer Service: 2 years (required)

Work Location: In person

Reference ID: AdminClayFT



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