Support Officer/admin-repairs

3 weeks ago

South Shields, United Kingdom Triumph Consultants Ltd Full time

**What's involved with this role**:
**Temporary Support Officer/Admin-Repairs**
**Reference no**:
**South Tyneside Repairs SO**
**Pay rate**:
**£14.61 per hour PAYE**
**The post-holder is required to work in a repairs and maintenance setting, assisting in the day to day admin duties to assist the management, team leaders and surveyors in the claiming of job tickets, raising orders for services and materials, contacting customers to arrange appointments for work and dealing with customer queries and requests.** Key responsibilities:

- Support the repairs team as appropriate by way of data input and/or extracting data
- Maintain filing system, both manual and electronic, which may include information relating to the team.
- Undertake any clerical and administrative support duties specific to the post
- Manage a demanding workload in a responsive way to assist in meeting key objectives and external regulatory requirements.
- Liaise with other staff and external customers, as a point of contact for the team.

**“Specific Role Requirements” - to give yourself the maximum chance of success please try and ensure your CV addresses the following essential criteria**: Experience & Knowledge / Technical skills
- Minimum of 12 months recent experience in a similar role, or context and ideally within a public sector organisation.
- Experience of working in a fast-paced customer focused environment.
- Experience of efficiently operating office systems.
- Experience in investigating and responding to customer complaints

Skills & Abilities
- Sensitive to the differing needs of all tenants
- Excellent customer service skills
- Filing management skills.
- Ability to relay technical aspects of housing maintenance
- Ability to prioritise the workload and ensure immediate problems are speedily processed
- Good numerical and verbal skills
- Proficient in the use of ICT systems such as Microsoft Office Suite and Outlook

**To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF.**
**_To help speed up the process of uploading your CV to the client we would suggest that you send us your CV in Word format (or equivalent) if possible, rather than as a PDF._**
**_If you are successful in securing this role, please note that for the entire duration of this contract, regardless of extension you will be working this role at the PAYE rate that has been advertised. For absolute clarity, we only work on a PAYE basis, rather than entertaining umbrella pay terms, we do not offer Ltd/umbrella or outside IR35 rates. If you wish to understand PAYE vs Umbrella more, please let us know and we can send you some additional information for clarity._**

**Other “Essential Requirements” - Please check to ensure that your CV addresses the following items**:

- **Our clients are generally seeking applicants who are reasonably local, so on that basis we would ideally like you to supply us with your address (or at least your post code) and a telephone number so that we can reach you during working hours.**
- Your recent UK working experience going back at least 5 years, or full employment history if you have been working for fewer years than this.
- Your availability to work either immediately, or at short notice.
- Please refer to the Role Requirements section above - your CV must address the requirements listed.

**Other preferable/desirable details to include on your CV, if applicable**:

- Any local authority/public sector experience
- Any relevant qualifications held or being studied for.

**Job Ref: South Tyneside Repairs SO**

**Anticipated Length of Assignment**: Unless otherwise stated (we do carry the occasional permanent vacancy) all of our roles are technically temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

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