Defence Business Services
3 weeks ago
**Details**:
**Reference number**:
- 298567**Salary**:
- £54,440- per annum (pro rata) with generous employer pension contributions of approx. 27% depending on your salary.**Job grade**:
- Grade 7**Contract type**:
- Permanent**Business area**:
- MOD - Head Office & Corporate Services - DBS- Financial, Procurement & Civilian People (FPCP)**Type of role**:
- Human Resources**Working pattern**:
- Flexible working, Full-time, Job share, Part-time**Number of jobs available**:
- 2Contents
Location
About the job
**Benefits**:
Things you need to know
Location
- Tomlinson House, Norcross, BlackpoolAbout the job
**Job summary**:
Are you a dedicated person who is passionate about making a difference?
Would you like to work for the Ministry of Defence?
- Defence Business Services (DBS) is one of the largest shared service organisations in Europe that provides a wide range of corporate services, to over 1.2 million end users, including serving and past military and families, as well as MoD civil servants and industry. DBS delivers large scale administration and smaller specialist services to enable the wider MOD to focus on its core aims, maintaining the UK’s Defence and Security. Services include Human Resources, Pay, Veterans, Finance and Procurement.- Our Vision - To support UK defence customers with outstanding service every time.
- Our Mission - Together we will proudly support Defence, continuously improving and delivering flexible, timely, sustainable and value for money services that underpin the whole force and enhance operational capability.
DBS is committed to creating a great place to work for all our colleagues. We are building an inclusive culture and respectful environment that reflects the diversity of the society.
We want to maximise the potential of everyone who chooses to work for us through opportunities to develop your skills and experience. We also offer a range of flexible working patterns and support to make a fulfilling career accessible to you and offer a Civil Service pension with an average employer contribution of 27%. Where your role permits, we support a blended working approach alternatively known as hybrid working.
Come and join the DBS community today
This position sits in Civilian Personnel (Civ Pers) within DBS; and provides a wide range of HR expertise and service delivery, including pay, recruitment and leaving services across MOD and its armed length bodies.
We are looking for a self-driven, highly motivated HR Casework Assistant Head to join our fast-paced HR Advice and Casework Service.
Applicants should note that DBS has recently undertaken a review of its operational locations in the North West, and will consolidate all activities in Blackpool. This means that DBS staff will move from both Walker House (Liverpool) and Cheadle Hulme in the late Summer of 2023 and initially relocate to Tomlinson House (Norcross). A further move, to the new Government Hub at Talbot Gateway in Blackpool, is scheduled to take place in 2026.
As a result, all vacant DBS posts in the North West will be advertised at Tomlinson House (Norcross). There is, however, an expectation that all DBS staff, irrespective of their agreed duty station, will travel to other DBS and/or MOD site(s), as required, to complete all necessary training and to participate in team or additional collaborative activities - detached duty terms may apply. Terms of transfer have been negotiated for DBS posts relocating in the North West. DBS also supports Flexible Working, which can be discussed in more detail at interview.
**Job description**:
- The MoD is one of four main suppliers of HR casework across the Civil Service through Civil Service HR.
- Our Teams of HR Caseworkers provide specialist HR advice to support Employees, Line Managers and other responsible managers across on a full range of issues in accordance with HR policies and guidance.
- The ACS Team is a fast paced, busy and demand lead environment. You will need to be resilient and motivated and have excellent, Management, Customer Service and Technical skills. You will predominantly be supporting customers over digital channels, therefore the ability to build rapport and trust quickly is essential.
- Attendance Management
- Conduct and Discipline
- Grievance
- Bullying, Harassment, Discrimination and Victimisation
- Performance
- Employment Tribunals.
You will be responsible for the oversight of personal complex cases and delivery of the service against DBS’s Key Performance Indicators (KPI’s).
- You will actively engage in continuous improvement and change activities.
- There will also be a need for regular travel including some overnight stays.DBS supports Flexible Working, and the hybrid approach taken within HRACS is 40% Office Attendance/ 60% Homeworking. During initial training periods this may be increased.
**Person specification**:
Your duties will include:
- Successful delivery of expert casework support for complex HR cas
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