Customer Services Advisor
4 weeks ago
You will be motivated and able to work towards daily targets. You will use your effective listening and questioning skills to get the information needed from customers, ensuring that you work quickly and effectively. You will work individually and as a part of passionate, driven team in helping to deliver a great customer experience and the combined business objectives for the financial year.
**Essential skills should include**:
- Experience in a call centre environment is essential
- Confident, polite and courteous telephone manner is a key requirement with an essential requirement of patience.
- Able to work quickly to ensure daily/weekly/monthly targets are achieved.
- Experience in Microsoft Office is advantageous i.e. Excel and Outlook.
- Positive approach to delivering excellent customer service, ensuring customers needs are put first.
- Able to understand complex issues and ensure information is accurately captured for investigation.
- Track record of meeting structured KPIs and delivery of pre-agreed targets.
- Self-disciplined, motivated and committed to delivering shared business objectives.
- Excellent command of English phone manner, punctuation and grammar.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
To speak to a recruitment expert please contact Caroline Hereford
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