Technical Administrator

6 months ago

Leeds, United Kingdom Claranet Full time

**About The Role**:

- Maintaining of customer portal systems
- Managing customer and group mailboxes
- Managing, maintaining and adding records to Kanban board style tracker ensuring accuracy and links to resources for that record are correct
- Assisting with the assessment and improvement of current automated matching systems
- Verifying customer status and sending chasers where necessary
- Co-ordinate operational activities for all team members
- Log technical enquiries on to systems
- Create and maintain the register of manuals and documents for team use
- Complete any admin work that supports team leader/manager, including minutes of meetings and any team documentation required
- Maintain good internal relationships and be a great team player
- Management of various spreadsheets (e.g. those denoting statuses of projects, training, review responses and actions)
- Ensure that all customer queries received are handled within twelve hours
- Provide excellent customer service at all times
- Arrange, call, and complete customer meetings with regards to advisory information
- Understand technical terms and have a willingness to learn on the job

**Teams to collaborate with**
- **Customer Experience and Managed Services -** ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions.
- **Portfolio, Alliances & Technology Practices - **support efforts to embed Cyber Practice function services into customer solutions.
- **Finance & Corporate Development - **submission of any work-related expenses.

**About You**:
**Behavioural competencies - organisational and behavioural fit**
- Customer facing, able to represent Claranet confidently and professionally
- Willing to travel to deliver onsite work as required
- Ability to identify and work with colleagues to deploy improvements to delivery processes
- Self-motivated and able to work in an independent manner as well as part of a dynamic team
- Excellent written and oral communications skills
- Excellent attention to detail
- Good numeracy and organisational skills
- Positive, collaborative, and enthusiastic
- Process-driven way of working with good technical mind
- Happy to work in a small and close-knit team

**Critical competencies - technical fit**
- Demonstrate technical understanding such as networking, messaging, Virtualisation, Telephony (Cloud would be an advantage)
- Experience of working effectively within a team and ability to work to own initiative
- Experience of working with agile ways of working and Kanban systems
- Competent at producing documentation and Visio, project plan documents
- Ability to read and interpret customer drawings and schematics where necessary
- Proven experience of providing administrative support for operational teams in a pressurised environment
- GCSE in English, Maths, and IT

**Desirable competencies**
- Knowledge of any regulatory or industry standard frameworks such as ISO 27001 would be advantageous
- Knowledge of Cloud Azure, AWS or GCP desirable

**About Us**:
**About Claranet**

At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business.

We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services.

In the UK we have over 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.

**Working For Claranet**

Here at Claranet we pride ourselves on going the extra mile for and with our employees (yes, we really mean it). We offer an extensive benefits package that you can tailor to your needs, inclusive of a matching contribution pension scheme, healthcare, insurance, dental, discounted gyms, and app supported benefit access.

But what we think makes us different is ‘Team Claranet,’ our dedicated internal part of the business that supports you with matters close to your heart. We proudly support local charities in each of our office locations, support employees with paid charity leave, organise key charity fundraising event per year and have a dedicated committee responsible for supporting employee’s fundraising efforts.

Claranet are one of the 10 founding members of TC4RE (Technology Community for Racial Equality.) Being a part of a group of leading UK technology organisations, we are dedicated to building a more diverse and inclusive workforce. We are also very proud members of Tech Talent Charter, a government supported,

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