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Head of Advice
5 months ago
End Date
Friday 31 March 2023
Salary Range
£104,368 - £130,460
Agile Working Options
Hybrid Working
Job Description Summary
Meeting more needs of Mass Affluent customers is a strategic growth priority for Lloyds Banking Group.
We’re focused on designing new digitally-led propositions for the mass affluent customer segment, helping them not only with their everyday needs, but with their life goals and future plans. We’re building an enthusiastic, passionate new team to help us play a broader role in the lives of Mass Affluent customers and deliver our growth ambitions.
**Job Description**:
We've created a brand-new Investment Advice and Guidance Team that's responsible for the development, implementation, launch and ongoing management of the investment advice and guidance policy.
We have a fantastic opportunity for a Head of the Investment Advice and Guidance Team You'll lead the Mass Affluent business’ strategic vision to develop a leading digital end to end advice and guidance process; creating an ideal customer journey, aligned to customer need, value and regulatory obligations.
You'll be designing and maintaining the digital advice and suitability guidelines that feed into the algorithm that dispenses financial advice to customers seeking longer-term investment options. These advice and suitability guidelines will form the base of all investment advice across the wider Group, making this a Group-wide role whilst reporting to Mass Affluent.
You'll also create and chair a group-wide Advice and Guidance Committee.
You’ll be a key member of the wider business’ Senior Leadership Team, and report to the Regulatory Engagement and Business Risk Director. Contributing to broader strategic planning and business decision making by providing insight, control and thought leadership
What you'll be doing:
- Leading the development, implementation, launch and ongoing management of the investment advice and guidance policy.- Design and maintenance of algorithms /business logic to deliver digital/digital-first advice propositions- Lead data-based initiatives that seek to improve/simplify digital advice and guidance.- Build positive relationships with colleagues across the Group to shape and influence strategic decisions, driving outcomes that support our strategic priorities and balance customer, commercial and regulatory outcomes.- Lead a small team that seeks data-based opportunities to continuously refine customer experience to deliver leading/best-in-class digital advice and guidance processes.- Ensure team operates within a defined risk framework, ensuring processes and associated materials meet customer needs and embracing the principles of Consumer Duty- Keep up-to-date with market developments including regulatory and tax policy landscape and Mass Affluent’s business strategy, and convert this knowledge into ideas and activities that support the development and promotion of the digital advice and guidance range.- Explore new tools, systems and technology into the advice and guidance process to facilitate the provision of more rounded advice, enhance customer value and reduce internal inefficiencies.What we're looking for:
Essential- Minimum RQF Level 4 Qualifications- Passion for improving opportunities and outcomes for investment customers- Influence business decisions, using insightful information to design and deliver customer focussed processes which are transparent and easy to use- Reputation for strong collaboration across organisational silos and for delivering high quality outputs with positive tangible impact- Excellent problem-solving skills and find your own solutions to new and emerging issues- Effective risk management, ensuring activities are delivered through a robust control framework- Build and maintain a successful team, developing colleagues through stretching performance objectives, feedback and coaching
Desirable
Experience and familiarity with Advice Suitability standards and policy requirements associated with provision of regulated advice on Investments, Pensions and At-Retirement/Decumulation offerings.
So what can we offer you in return
In return for your expertise, you'll enjoy our total dedication to your ongoing personal and professional development. We'll help you perform at your best today, so you can fulfil all your potential in the future.
We're committed to building a workforce which reflects the diversity of the customers and communities we serve, and to building an inclusive environment where all our colleagues can be themselves and succeed on merit.
We support the principles of agile working and are happy to consider flexible working arrangements. We're an equal opportunity employer and deeply value diversity within our organisation.
So, if you think this is the role for you, we’d love to hear from you Together we make it possible.
At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our col
