Retail & Consumer Case Handler

1 month ago


Newport, United Kingdom TSR Legal Full time

TSR Legal are working with a Top 20 firm who have several Case Handler Roles available in their CIR Retail & Consumer teams which are a lawyer led claims handling service working with a range of corporate and insurer clients. Their specialism is working with in the retail and consumer sector; handling claims arising from the operation of motor fleets as well as the casualty claims arising from retail operations. They are proud to act for household names and to work with major UK retailers. They have a team of over 60 working across two locations in Newport, South Wales and Leeds.

Due to the recent success of the team they are looking to recruit a number of positions within the Retail & Consumer team on a full time permanent basis.

What’s in it for you?

As well as offering high levels of flexibility and a great work life balance, this company offers a well-rounded remuneration package (which includes private medical insurance, income protection insurance and discounted gym membership, amongst many other benefits) alongside real opportunities for growth and progression. They actively encourage colleagues to make use of the professional funding scheme to complete legal or business qualifications relevant to your role.

What you will do

Provide a timely, professional and high-quality service to clients in the management of volume pre
- litigated cases in the motor department.
Negotiate claims for liability and damages on pre litigation cases within authority limits
Act as a point of contact for clients, demonstrating a level of knowledge and skill commensurate with experience
Maintain and develop technical knowledge through attendance at training sessions and reading appropriate publications
Ensure strategies reflect commercial reality of case value and maintaining an awareness of the firm's strategies and plans
Comply with internal and external service level agreements, including handling confidential information in line with the firm's data security protocols
To record timely and accurate management information
To hit their individual financial targets (which are set based upon work type, charging basis and experience)

Who you are

IT skills - Be IT literate with a good working knowledge of Excel and Word
Prioritisation & Organisation skills - The ability to organise their own caseloads, with the ability to work; thrive under pressure and to juggle competing demands on their time
Analytical skills - The ability to critically look at factual evidence, identify issues and inconsistencies
Interpersonal skills - The ability to work with a team, speak to customers on the telephone and a strong focus on providing a high level of customer service
Resilience - The ability to stand their ground in telephone negotiations and to receive feedback
Aptitude to learn - The ability to retain knowledge and implement new skills within their claims handling capabilities.
Demonstrates alignment with the Firm’s Cultural Principles.


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