Care Co-ordinator
5 months ago
**Salary: £27,000 per year**
Hours will be Monday to Friday 08:30 - 17:00 with some evening and weekend availability to undertake field-based duties as needed - Care Co-ordinators are also required to participate in the out-of-hours on-call as part of a rolling rota with additional payment for this.
- You will need to be experienced within the care sector and hold, or be happy to work towards, NVQ Level 3
- You will also need to have a driving license.
**Responsibilities and Duties of the Job**
- Ensure Customers are at the heart of the care delivery and their wishes and preferences enhance their wellbeing
- To ensure that all staff contribute to the efficient running of Fuchsia Homecare Ltd and supervise staff
- To organize and co-ordinate care delivery in accordance with current best practices, according to policy and procedures, agreed
standards, legislative requirements, and relevant regulations under the direction of the Manager and within the financial plans
- Ensure that the care service is delivered to Customers at the times and for the duration specified in the relevant individual
agreement(s) and contract standards
- Be responsible for promoting and safeguarding the welfare of those individuals they support
- Develop effective working relationships with other employees within Fuchsia Homecare Ltd
- Work in cooperation with members of the multi-disciplinary teams to maximize opportunities for Customers
- Seek opportunities for personal and professional growth
- Attend statutory training and any other training as directed by the management
- Good English Written and Verbal
- RQF Diploma Level 3 Essential
- Supervisory or management qualifications
**Proficient Written Skills**
- Maintain all Care Plans/care records in accordance with Fuchsia Homecare Ltd policy and audit care records following company policy to ensure compliance
- Develop and maintain duty Rota to meet the needs of the Customers Fuchsia Homecare Ltd supports
- Develop and maintain annual leave requests to ensure staff receive their annual leave and there are enough staff on duty to support people
**Leadership Skills**
- Ability to induct and orientate new employees to the job role and service
- Organize and plan supervision and appraisals for care staff
- Provide and oversee staff providing Customers with support/assistance as they accomplish daily tasks, including bathing, eating, dressing, grooming and using the bathroom
- Dispense medication following Fuchsia Homecare Ltd policies and procedures
- Ensure that the staff allocated, and the staff attending, each Customer have the relevant skills, knowledge and resources related to the opportunities and needs of that person
- Communicate any problems, concerns or changes to peoples’ family members as needed
**Communication Skills**
- Care Coordinators need to build rapport with Customers by establishing personal connections and showing interest in their lives
- The post-holder should recognize the importance of effective communication within the multi-disciplinary team, with Customers and their families/friends, whilst recognising people’s needs for alternative methods of communication and respond accordingly
- Excellent telephone manner is required to deal with staff and Customers under pressure
- Ensure that each staff member is introduced to the Customer before or at the beginning of the first visit by that staff member, and that the Customer always knows who to expect at each visit
**Problem Solving Skills**
- Care Coordinators need to be able to adapt and address situations quickly
- Plan, develop, implement and assess approaches to promote health and well-being, whilst recognizing and reporting situations where there might be a need for protection
- Manage travel delays and staff shortages to mitigate to the fullest extent possible the impact on the Customer, managing and minimizing their distress and insecurity in such situations
**Specific Requirement for Previous Experience**
- Previous experience of working in similar environment is Essential
- Previous experience of working in similar supervisory role is Essential
- Experience of working with Customers, in particular, those that may have additional support needs is Desirable
- Knowledge of Rota planning ensuring adequate staff on duty with correct skill mix and fair allocation of off duty/annual leave is desirable
**Value - Based Personal Qualities**
**-**Involve Customers, family, external agencies, colleagues
- Speak up when things go wrong
- Understand Person - centered care and demonstrate treating people us individuals and respecting choices
- Promoting independence and encourage impropriate risk taking
- Ensuring no one is discriminated against or excluded
- Understand human rights and impact on care delivery
- Facilitating people to speak up concerns and and acting upon them
- Striving for quality in everything we do recognizing and understanding what quality in care means for people using the service
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