Care Co-ordinator

3 months ago

Peterborough, United Kingdom Sabanu Care Ltd Full time

**About us**

Sabanu Care Ltd is a small business in Peterborough. We are agile.

At Sabanu Care, we are a domiciliary care and supported living service that offers home and community support. Our dedicated and experienced staff are committed to providing care that meets the needs of our diverse client group, including children, young people, and adults.

We strive to establish a professional and caring working relationship that is safe and tolerant, catering to both basic chores and complex needs.We strongly believe in the importance of quality care. Sabanu Care is a family-owned business that is passionate about delivering exceptional home and community care services. Despite being a small company, our goal is to become one of the top providers in the industry. We are dedicated to providing personalised services that cater to your specific needs, whether in the comfort of your own home or in one of our supported living accommodations.

As a Domiciliary / Supported living Care Coordinator you will be responsible for organizing and coordinating homecare services for our clients. Your role is essential in ensuring that our clients receive the highest standard of care, tailored to their unique needs. You will also provide support to our dedicated team of care workers. The responsibilities include overseeing schedules, communicating with social services and service users' next-of-kin, managing care worker rotas and hour allocations and participating in the paid on-call rotation.

**Responsibilities**:
**1.** **Service Users**:

- Assess and process referrals for new homecare packages.
- Handle changes and amendments to existing homecare packages.
- Match and assign care workers to service users while adhering to organizational standards.
- Collaborate with administrative team members to ensure top-quality service delivery.
- Maintain open communication with all relevant parties involved in providing care to service users.
- Create, manage, and adjust complex staff schedules, ensuring adequate coverage and timely updates on the rostering system.
- Provide on-call service outside regular working hours and maintain detailed on-call activity logs.
- Coordinate and implement service standards as per company policies, maintaining detailed records and documentation.
- Supervise and support the carer team, including line management and care instructions to service users.

**2.** **Staff Supervision and Development**:

- Organize and deploy staff efficiently within a locality, consulting with the Manager as needed.
- Ensure staff workload aligns with their skills, experience, and responsibilities.
- Conduct staff supervision and Performance Review and Development meetings in line with service objectives.
- Ensure staff compliance with statutory requirements, company policies, and procedures.
- Identify team training and development needs and oversee training provision.
- Initiate absence management procedures, including return to work interviews.
- Assist with induction training as directed by the Manager.
- Conduct NVQ assessments and attend relevant training and development programs.
- Arrange and conduct team meetings as required to facilitate effective communication and updates on procedures and policies.
- Supervise the operational team in the Manager's absence or direction.

**3.** **Quality Monitoring**:

- Assist in quality monitoring processes as directed by the Manager, including site visits and health and safety records/risk assessments.
- Address concerns arising from quality visits or issues with private sector providers as requested by the Manager.
- Monitor service quality and contribute to Quality Assurance and performance measures.
- Conduct Service User reviews and maintain a complaints and compliments file.

**4.** **Liaison**:

- Collaborate with relatives, carers, volunteers, healthcare professionals, and other internal/external departments to ensure appropriate service delivery.

5. **Miscellaneous**:

- Undertake any other duties reasonably required by your supervisor to meet service needs.
- Uphold the organization's Equal Opportunities Policy and policies promoting harassment-free and discrimination-free environments.
- Ensure the health and safety of all individuals and resources while at work, operating within safe working practices.
- Cooperate with the organization's health and safety policies.
- Promote diversity and counteract discriminatory practices.
- Fulfill any other reasonable duties as requested.

Person Specification:

- Previous domiciliary coordinating experience (A plus)
- Ability to take part in the paid on call rota
- Fluent English (both written and spoken)
- Good telephone manner
- Proficient with Microsoft Office skills
- Great communication and organisational skills
- High attention to detail
- Flexibility and adaptability

Pay: £24,000.00-£26,000.00 per year

**Benefits**:

- Company pension
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Referral pr

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