Private Patient Co-ordinator

6 months ago


Peterborough, United Kingdom Ramsay Health Care Full time

Job Description

Private Patient Co-Ordinator

Location: Fitzwilliam Hospital, Peterborough

Hours: 37.5 hours per week, Full-time

**Salary**: Depending on experience + Benefits

Summary:
Fitzwilliam Hospital is one of Cambridgeshire's leading independent hospitals with a reputation for delivering high quality healthcare treatments and services since 1983. The hospital is situated in the quiet landscaped grounds of the Milton Estate in Peterborough and has 47 rooms including 1 double room with en-suite facilities. The hospital provides services for both private and NHS patients.

The role:
We have a great new opportunity for an experienced enthusiastic and highly motivated customer focused Private Patient Co-ordintor to join our team at Fitzwilliam Hospital, based in Peterborough.

As an Private Patient Co-ordinator, you will be responsible for efficiently managing the private patient pathway within the hospital to ensure that all private patients receive the service they expect.

You are required to deliver a high standard of support to customers, be a motivating and approachable point of contact for the employees involved in the private patient journey to ensure operational excellence. Superb communication skills at all levels and computer and keyboard competencies are essential.

You will ideally have proven experience of working in an administration setting, and have the ability to organise and prioritise yours and other’s workload. Healthcare experience will be a real advantage.

Skills and Attributes:

- Attention to detail and team working is an important part of this role
- Ability to use and analyse data
- Establishing and maintaining relationships with both internal and external stakeholders will be a key part of the success of this role.

What you’ll bring with you:

- Proven track record of achieving targets whilst maintaining an outstanding level of customer service
- Excellent verbal and written communication skills
- Proficient computer skills to include Excel and Word
- Experience working in a private healthcare setting is preferred

**Benefits**:

- 25 Days Leave + Bank Holidays
- Buy & Sell Flexi Leave Options
- Private Pension where Ramsay will match up to 5% after a qualifying period
- Flexible shift patterns available where possible
- Enhanced Competitive Parental Leave Policies
- Private Healthcare for you and dependents includes online GP
- Life Assurance (Death in Service)
- Free Training and Development via the Academy
- Free Parking on site for workers (where possible)
- Subsidised staff restaurant (where possible)
- Over 8,000 discounts and special offers via benefits portal
- Book discounted cinema tickets on the dedicated cinema portal
- The Blue Light Card Scheme
- Attractive enhancement rates for permanent and bank work: 30%-100% for evenings, weekends and Bank Holidays

About Us:
Ramsay Health Care UK is a well-established global hospital group with over 50 years’ experience. We are a global provider operating in 11 countries with 77,000 staff who treat 8 million patients each year. It is well respected within the healthcare industry and is one of the leading providers of independent hospital services in England. We are well known for our strong, long-standing relationship with the NHS.

We love people with a positive, “can do” attitude who want to make a difference in their work. "Our employees are Ramsay." The skills and commitment of our employees forms the basis for our success.

We know our people are our greatest asset, our business is growing and we would like you to join us. “The Ramsay Way” culture recognises that people - staff and doctors - are Ramsay Health Care’s most important asset and this has been key to our ongoing success.

We are proud of our ‘Speak Up for Safety’ programme and ensure that the patient is at the heart of everything we do. Join us and have more ‘Time to Care’.

We care.

It’s more than what we do, it’s who we are. Everything we do is about striving to deliver the best care. And it's a belief that's as true today as it was when we welcomed our first patients in 1964.

“The Ramsay Way” culture recognises that our people are our most important asset and this has been key to our ongoing success.

We are proud to support the UK’s Armed Forces and Reservists and have already achieved the Silver Award as part of the MOD’s Armed Forces Covenant Employer Recognition Scheme. The scheme recognises employers who actively support Defence while encouraging other organisations to adopt the same behaviours in their workplace. As a company we are committed to supporting the wider Armed Forces community and this includes our staff as well as our patients.


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