Front Office Associate

4 months ago

Hayes, United Kingdom Marriott International, Inc Full time

**Job Number** 23202958

**Job Category** Rooms & Guest Services Operations

**Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand’s namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International.
**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing global team, and
**become** the best version of you.

  • Front Office Supervisor

    5 months ago

    Hayes, United Kingdom Sheraton Skyline Hotel Full time

    We are part of one of the worlds leading Global hotel companies, Marriott International. With over 8000 properties world wide, the promotion and development opportunities within the company are immense. **The Sheraton Skyline is a 350 bedroom hotel, based on the perimeter of Heathrow Airport.** - The following are specific responsibilities and contributions...

  • Front Office Associate

    5 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23158416 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London Heathrow Marriott Hotel is currently recruiting for a...

  • Front Office Associate

    5 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23148496 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning...

  • Front Office Associate

    5 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23211554 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Front of House Manager Assistant

    4 weeks ago

    Hayes, Greater London, United Kingdom Radisson Blu Heathrow Full time

    About UsRadisson Blu Heathrow Hotel & Conference Centre, London is a unique destination for weekend stays, spa breaks, and business travel. Our hotel features 464 bedrooms and suites, two restaurants, 42 meeting rooms, and a health club with state-of-the-art equipment.About the RoleAs an Assistant Front of House Manager, you will assist in managing all...

  • Front of House Manager Assistant

    4 weeks ago

    Hayes, Greater London, United Kingdom Radisson Blu Heathrow Full time

    About UsRadisson Blu Heathrow Hotel & Conference Centre, London is a unique destination for weekend stays, spa breaks, and business travel. Our hotel features 464 bedrooms and suites, two restaurants, 42 meeting rooms, and a health club with state-of-the-art equipment.About the RoleAs an Assistant Front of House Manager, you will assist in managing all...

  • Guest Experience Expert

    5 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24025410 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Hotel Front Desk Receptionist

    4 months ago

    Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

    Courtyard by Marriott, London Heathrow, managed by Legacy hotels and resorts has an opportunity for a full time receptionist to be a part of our exceptional front of house team. The hotel boasts 244 bedrooms and the front desk can be exceptionally busy at times therefore you should have the ability to multitask and work under pressure, whilst remaining...

  • Front Office Supervisor

    4 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23202961 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Service Associate

    4 months ago

    Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

    At the Courtyard by Marriott London Heathrow, we are proud to offer a truly exceptional experience to our guests. Managed by Legacy Hotels & Resorts, our hotel is like no other Courtyard by Marriot, featuring 244 well-appointed bedrooms, 10 conference and banqueting rooms, and three bustling restaurants - including two with rooftop dining that offers...

  • Guest Service Associate

    5 months ago

    Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

    At the Courtyard by Marriott London Heathrow, we are proud to offer a truly exceptional experience to our guests. Managed by Legacy Hotels & Resorts, our hotel is like no other Courtyard by Marriot, featuring 244 well-appointed bedrooms, 10 conference and banqueting rooms, and three bustling restaurants - including two with rooftop dining that offers...

  • Hotel Cleanliness Supervisor/office Coordinator

    5 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24030091 **Job Category** Housekeeping & Laundry **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...

  • Guest Service Associate

    4 months ago

    Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

    _C_ourtyard by Marriott, London Heathrow, managed by Legacy hotels & Resorts boosts 244 bedrooms, 10 M&E rooms and 3 busy restaurants with rooftop dining, offering show stopping views over London Heathrow airports runway. We have an exciting opportunity for a Guest service Associates to join the front desk team. - **Job Role Summery**_ Process all guest...

  • Office Administrator

    5 months ago

    Hayes, United Kingdom Rose Property Services Ltd Full time

    **DUTIES**: **Admin**: Answering Incoming Calls Paying for parking Answering the front door Issuing parking permits for visitors Procedures, amending changes of frequency and managing agents details ULEZ & Congestion, identify and pay daily charges ULEZ & Congestion, identify any unnecessary charges and inform managers ULEZ & Congestion, update daily...

  • Program Associate

    4 months ago

    Hayes, United Kingdom Uniphar Full time

    **Role**: A pivotal role within each Client EAP Program team, the role of Program Associate supports the Program Manager, Program Director and wider cross functional team with all aspects of the day to day functioning of the EAP Program. The Program associate will be a key point of contact for clients on a day to day basis and will interact regularly with...

  • Guest Experience Supervisor/front Office Supervisor

    5 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24033902 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Driver Engagement Associate West

    2 weeks ago

    Hayes, United Kingdom Pod Talent Full time

    Driver Engagement Associate – Account Manager Location: East London, Silvertown Shift Pattern: Rota-based (Mon-Sun), 5 days working week – 2 weekends off, 2 weekends on. Salary: £30,000 Pod Talent is excited to partner with an ambitious, rapidly growing, and genuinely sustainable logistics and final-mile delivery company. This dynamic and ever-evolving...

  • Groups Coordinator

    5 months ago

    Hayes, United Kingdom Sheraton Skyline Hotel Full time

    **Position summary** The Event and Groups Coordinator prepares all event documentation and coordinates with sales, hotel departments, and customer to ensure consistent, high level service throughout pre-event, event, and post event phases of hotel events; handles hotel events.Ensures all hotel events have a seamless turnover from sales to service and back...

  • Receptionist

    6 months ago

    Hayes, United Kingdom The Pine Medical Centre Full time

    Be the Front - line first point of contact with the public Ensure patients have a positive experience Work as part of a reception team Interact with patients to provide and process information in response to enquiries, concerns and requests about NHS/practice services. To work as part of the reception team in a professional manner to provide high quality...

  • Designated Clinical Officer

    5 months ago

    Hayes, United Kingdom NHS South East London Integrated Care Board Full time

    Within SEL ICB and specifically in the Bromely Health and Care Partnership, ‘One Bromley’ we have an opportunity to appoint a full-time designated clinical officer who will lead the provision of a high quality, safe, effective and professional SEND function, capable of meeting all statutory, regulatory and NHS requirements for Bromley. The SEND...