Guest Service Associate

1 week ago

Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

_C_ourtyard by Marriott, London Heathrow, managed by Legacy hotels & Resorts boosts 244 bedrooms, 10 M&E rooms and 3 busy restaurants with rooftop dining, offering show stopping views over London Heathrow airports runway.

We have an exciting opportunity for a Guest service Associates to join the front desk team.
- **Job Role Summery**_

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveller’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
- **What's in it for you**_
- Travel perks and benefits at over 9000 hotels worldwide
- Discounted food & drink in our restaurants and bars
- Discount for your friends and family
- Recognition and rewards
- Growth opportunities with Marriotts Become Programme
- Company social events
- **To Be successful in this role you should**_
- Understands the impact of your job would play on the overall guest experience.
- Is a team player, but can work independently?
- Takes pride in delivering sophisticated, personalised customer service.
- Is a great communicator.
- Able to work arrange of shifts to include early mornings, late nights and weekends.

At Courtyard, we’re passionate about better serving the needs of travellers everywhere. It’s what inspired us to create the first hotel designed specifically for business travellers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Job Types**: Full-time, Permanent

**Salary**: £22,547.00 per year

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Front desk: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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