Guest Service Associate

6 months ago

Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

_C_ourtyard by Marriott, London Heathrow, managed by Legacy hotels & Resorts boosts 244 bedrooms, 10 M&E rooms and 3 busy restaurants with rooftop dining, offering show stopping views over London Heathrow airports runway.

We have an exciting opportunity for a Guest service Associates to join the front desk team.
- **Job Role Summery**_

Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key. Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to track readiness of rooms for check-in. Communicate parking procedures to guests/visitors and dispatch bell staff or valet staff as needed. Supply guests with directions and information regarding property and local areas of interest. Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy. Complete designated cashier and closing reports in the computer system. Cash guests' personal checks and traveller’s checks. Count bank at the beginning and end of shift. Balance and drop receipts according to accounting specifications.
- **What's in it for you**_
- Travel perks and benefits at over 9000 hotels worldwide
- Discounted food & drink in our restaurants and bars
- Discount for your friends and family
- Recognition and rewards
- Growth opportunities with Marriotts Become Programme
- Company social events
- **To Be successful in this role you should**_
- Understands the impact of your job would play on the overall guest experience.
- Is a team player, but can work independently?
- Takes pride in delivering sophisticated, personalised customer service.
- Is a great communicator.
- Able to work arrange of shifts to include early mornings, late nights and weekends.

At Courtyard, we’re passionate about better serving the needs of travellers everywhere. It’s what inspired us to create the first hotel designed specifically for business travellers, and it’s why the Courtyard experience today empowers our guests, no matter the purpose of their trip. We’re looking for achievers who are passionate about providing a guest experience that goes above and beyond, enjoy being part of a small yet ambitious team, and love learning how to always improve - all while having fun.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

**Job Types**: Full-time, Permanent

**Salary**: £22,547.00 per year

Schedule:

- 8 hour shift
- Weekend availability

**Experience**:

- Front desk: 1 year (required)

**Language**:

- English (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

  • Guest Service Associate

    6 months ago

    Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

    At the Courtyard by Marriott London Heathrow, we are proud to offer a truly exceptional experience to our guests. Managed by Legacy Hotels & Resorts, our hotel is like no other Courtyard by Marriot, featuring 244 well-appointed bedrooms, 10 conference and banqueting rooms, and three bustling restaurants - including two with rooftop dining that offers...

  • Guest Service Associate

    6 months ago

    Hayes, United Kingdom Courtyard by Marriott Heathrow airport Full time

    At the Courtyard by Marriott London Heathrow, we are proud to offer a truly exceptional experience to our guests. Managed by Legacy Hotels & Resorts, our hotel is like no other Courtyard by Marriot, featuring 244 well-appointed bedrooms, 10 conference and banqueting rooms, and three bustling restaurants - including two with rooftop dining that offers...

  • Guest Services Associate

    6 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23150785 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room...

  • Guest Experience Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24025410 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24097550 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Guest Experience Supervisor

    6 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24106468 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Guest Experience Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24030082 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • Part Time Guest Experience Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24025255 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth...

  • F&b Service Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24025421 **Job Category** Food and Beverage & Culinary **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • F&b Service Expert

    6 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24021201 **Job Category** Food and Beverage & Culinary **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • Guest Experience Supervisor/front Office Supervisor

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24033902 **Job Category** Rooms & Guest Services Operations **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, verifying guest...

  • Front Office Associate

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23148496 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins by confirming reservations, assigning...

  • Front Office Associate

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23211554 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a smooth check-in and...

  • Housekeeping Associate

    1 day ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23076586 **Job Category** Housekeeping & Laundry **Location** Sheraton Skyline Hotel London Heathrow, Heathrow Airport Bath Road, Hayes, England, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Respond promptly to requests from guests and other...

  • Front Office Associate

    6 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23202958 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all guest check-ins, check-outs, room assignments, and room...

  • Food and Beverage Associate

    2 weeks ago

    Hayes, Greater London, United Kingdom AccorHotel Full time

    Job OverviewWe are seeking a highly motivated and service-focused individual to join our team as a Foood and Beverage Associate. In this role, you will be responsible for providing exceptional customer service and ensuring that our guests have an enjoyable dining experience. This is a fantastic opportunity for those who are passionate about the hospitality...

  • Leisure Club Associate

    2 days ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Additional Information** Casual Contract **Job Number** 22208360 **Job Category** Spa **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Part-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London Heathrow Marriott Hotel is currently recruiting...

  • Front Office Associate

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 23158416 **Job Category** Rooms & Guest Services Operations **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management The London Heathrow Marriott Hotel is currently recruiting for a...

  • F&b Service Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24105769 **Job Category** Food and Beverage & Culinary **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...

  • F&b Service Expert

    7 months ago

    Hayes, United Kingdom Marriott International, Inc Full time

    **Job Number** 24065275 **Job Category** Food and Beverage & Culinary **Location** London Heathrow Marriott Hotel, Bath Road, Hayes, United Kingdom, United Kingdom VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about putting food on the table that our guests...