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Link Worker

4 months ago

Liverpool, United Kingdom YMCA Liverpool Full time

**Responsible to**:
Team Leader and Service Manager

**Responsible for**:
N/A

**Hours of Work**:
19.3 hrs per Week (Average)

**Location**:
YMCA Together - Leeds Street

**Salary and benefits**:
£12,043 per Annum
- 33 days annual leave including bank holidays per annum (pro rata)
- Paid Medicash support
- Birthday Day off
- Charity day of your choice
- Well-being Hours
- Cycle To Work Scheme
- Refer a Friend Scheme
- Company Pension Scheme 4%
- Funded Training Opportunities

**Shortlisting: 7th May 2024**

**Assessment day/interviews: 14th May 2024**

YMCA Together has been voted No1 Charity to work for by our employees in 2022. YMCA is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

**Job Purpose**

Link workers will assist the Practitioners in the day-to-day management of the service, focusing on conducting the intensive housing management element of the role. All staff will be expected to undergo Cognitive Analytic Therapy Skills Training (CAT) this will provide a framework for understanding and working with individuals and colleagues in managing psychological and relational aspects of mental health, personality disorder and high-risk behaviours. Training will also be provided around Trauma Informed Care. These approaches will be used for planning and assessing effectiveness of a variety of interventions and risk management.

**Hours of Work**

The hostel will be staffed 24/7 and the post holder will be working a rota of 2 days in - 8 am to 8 pm - and 6 days off. This is to ensure that we have a link worker on site 7 days a week.

**Duties and responsibilities**
- To ensure that Intensive Housing Management tasks are completed in a timely way and to a high standard
- To build supportive and therapeutic relationships with Service Users through dialogue
- To deliver activity-based interventions
- To support in preparing Service Users to resettle into their community of choice
- To work alongside the support worker team in ensuring that all daily tasks are completed and that residents’ needs are met

**Intensive Housing Management and Risk Assessing**
- Assist the Support workers with the induction and management of their case load taking direction as required
- Update and communicate service user risk assessments in line with YMCA policy and procedure
- Assist in the planning of workshops to individuals and groups that inform/ teach service users around how to manage a tenancy, manage a home and live independently.
- Creatively engage service users that have a wide range of complex and challenging support needs
- Encourage service users to take part in activities
- Offer a creative but assertive approach in order to seek to re engagement
- Assist Support workers in the management of personalized behavior / support agreements
- Provide clear, comprehensive and accurate information on handovers to the team making recommendations where appropriate
- Assisting service users in the cleaning of their room
- Complete void checks and get rooms ready for letting
- Maintain accurate up to date electronic and written records
- Post holders must be willing to support clients whose behaviours we may find challenging using our CAT /psychologically informed approach

**Service User Involvement and Engagement**
- Encourage involvement, participation and co-production from service users in the running and development of the service
- Provide a safe, welcoming environment with excellent standards and an ethos of service delivery that encourages service users to engage

**Multi Agency Working**
- Working closely with Practitioners to promote and encourage pathways to independent living, help prevent mental health deterioration, hospital admissions, offending behaviours and substance misuse
- Encourage service users to engage with services
- Assist with the provision of resettlement support
- Promote and encourage the pathway to independence working to a CAT approach.

**Reporting/ Monitoring**
- Monitor positive feedback from service users and external agencies
- Ensure referrals to the service are processed thoroughly and within the correct time frames.
- Ensure that all interactions are logged onto appropriate systems

**Health and Safety**
- Liaise with all emergency services
- Ensure