Night Link Worker

1 week ago

Liverpool, United Kingdom YMCA Liverpool Full time

Night Link Worker

**Responsible to**:
Service Manager

**Responsible for**:
N/A

**Hours of Work**:
38.6 hours average per week - 4 shifts on, 4 shifts off

**Location**:
YMCA Together Alt Bank House

**Salary and benefits**:

- £21,389 per annum
- 33 days annual leave including bank holidays per annum
- Paid Medicash support
- Birthday day off
- Charity day of your choice
- Well-being Hours
- Cycle To Work Scheme
- Refer a Friend Scheme
- Company Pension Scheme 4%
- Funded Training Opportunities

YMCA Together is a registered charity and company Limited by Guarantee. We were founded in 1846 and so we build on a long history of providing a place for people experiencing challenging times in their lives.

YMCA Together is a truly value driven organisation.

Our vision is that everyone should feel safe, understood, empowered and positive for their future. We meet our vision by working within our values of Strength, Humility, Respect, Empathy and Kindness. These SHREK values run through all that we do from recruitment to how we work alongside people in our services to our partnership approach with other providers.

Our clear vision and values come together to help us in our mission to inspire and support people to change their lives by instilling hope, valuing the person and maximising potential.

**Job Purpose**

To be a supportive point of contact throughout the night to the people who use our services. To manage the safety of residents and the building providing harm reduction advice and compassionate care.

**Duties and responsibilities**
- To work as part of the Night Link Worker Team
- To provide accommodation-based support to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts
- Assist with welfare & room checks and support residents in the management of their room and relationships with others and to report any health and safety issues
- Motivate and support residents so they realise their goals
- Encourage involvement and participation amongst residents in the running and shaping of the service
- To conduct Mainstay assessments, if and where needed
- To maintain and update residents’ electronic records and rent payments on YMCA internal Housing Management System (DAVE)
- Provide clear and accurate information in respect of all residents in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the support team
- Coordinate the additional Sit Up beds as and when required.

**Specific Duties**
- To monitor residents emotional & mental wellbeing
- To socially engage with residents outside of designated timetabled activities to reduce social isolation & promote inclusion
- Carry out induction, if needed to new residents of the service
- Complete the welcome process to the service - which may include supporting with the preparation of food & drink
- Undertake initial needs & risk assessments
- Preparation of room prior to move in being completed
- Complete, if needed, the induction process for referrals to ABH Sit Up service.
- Carry out evening welfare checks during every shift
- To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures
- To creatively support and engage with residents that have a wide range of complex and challenging support needs
- Encourage and inform residents about any planned activities and encourage to take part in those activities
- To monitor rent & personal service charge payments using housing management systems
- To support & facilitate residents move-on from the service
- Assisting service users in managing personal hygiene and of their room
- To support in the turning around & cleaning of void rooms within limited timescales.

**Health and Safety**
- To liaise with all emergency services when necessary
- At all times ensure the safety of yourself and others on the premises in which you work
- To conduct night Health and Safety checks
- To report, log and communicate all incidents to the appropriate people in line with YMCA Together / Onward Homes license agreement
- Tackle any nuisance caused by residents’ behavior or their visitors, including the consequences of continuing with anti-social behavior
- Conduct welfare checks as specified during the shift
- Attend to the fire panel in the event of the fire alarms being activated and the recording and following up of information
- Ensure adherence to YMCA Together visitor’s policy and procedure
- To adhere to all risk management protocols
- Ensure that risk assessments are updated
- Assisting service users in their personal hygiene and cleanliness of their room
- Conduct cluster, welfare and observation checks as specified throughout the shift
- Ensure that all communal and outside areas are secured, clean and tidy
- Cleaning and general tidying of the following areas; main office, reception area, main lobby, staff kitchen, communal kitchen and facilitie

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