Technical Claims Assessor

3 weeks ago


Manchester, United Kingdom The Recruitment Co Full time

_**New Role Before Christmas? Like to Think Outside the Box?**_
**_Technical Claims Assessor_**
- **Permanant Full Time Role
**_
- **Hybrid Working**_
- **Monday to Friday - 9.00am to 5.30pm
£21,000 - £26,000 Per Annum (Depending on Experience)**_
**_Full Training Provided_
Our client are recruiting a skilled and experienced Technical Claims Assessor, to join the customer focused Claims Team.**
**This is an exciting opportunity to join a specialist team.
Job Purpose**
Due to the growth and development within our team we are looking for an additional customer service driven, enthusiastic and motivated employee. Responsible for the daily management of Property Claims, ensuring client retention and service excellence, whilstbuilding strong relationships with all stakeholders.
**Key Responsibilities Include**:

- Proactively manage claims from first notification through to finalisation.
- Ensure the prompt appointment and oversight of relevant network contractors.
- Collate and provide complete and accurate information to contractors to enable them to action and respond in line with our requirements.
- Manage incoming enquiries from clients, insurers, contractors, and policyholders in a professional and timely manner.
- Liaise with clients, insurers, contractors, and policyholders to gather information, provide updates, and manage expectations to ensure a smooth customer journey.
- Ensure all claims and enquiries are managed within the appropriate SLA's and KPI's.
- Constantly seek ways to improve processes and procedures.
- The ability to interpret site specific data, information, and images to make decisions on policy liability, approve estimates and scopes of work. Additionally, reject claims, amend scopes of work, and discuss contractor reports and estimates.
- Technical report writing ability.
- Continuous professional development and maintenance of Insurance Industry knowledge.
- Ensure full compliance with all relevant regulation and legislation, including; Data Protection Law and Health & Safety Regulations.

**Experience, Knowledge and Skill**:

- GCSE or equivalent (preferred)
- Customer Service
- Motivated to achieve results
- Ability to work in fast paced environment against deadlines
- Excellent Communication skill (verbal and written)
- Strong relationship skills
- Good IT skills, Microsoft Office, Outlook, Excel, and Word

**Benefits**:

- On-going training
- Opportunity to progress and develop your skills
- Annual Salary review
- Performance based Bonus Scheme
- Smart casual dress code
- Social events
- Company pension
- On-site parking
- Work from home (Hybrid Model)
- Employee wellness

**About Us?** We are a well-established, specialist, innovative company which is growing fast. We constantly require the right people to join our family. We are an inclusive employer, with the wellbeing of our employees at the heart of everything we do.
**Our Values**
- **Focus**:

- **Value**:

- **Expertise**:

- **Integrity**:

- **Innovation**:

- **Wellbeing**

CCNorthwest

The Recruitment Co. is an equal opportunities employer and we're committed to diversity and inclusion in the workplace.


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