Claims Fraud Technical Coach Lead
3 weeks ago
We’re First Central Insurance & Technology Group (First Central for short), an innovative, market-leading insurance company. Data drives us. It fuels our outstanding distribution, finance, technology and legal services. Our underwriting skills are built on data expertise; They make us stand out, help us succeed. Then how about joining us as a Claims Fraud Technical Coach Lead in our Haywards Heath, West Sussex or Salford Quays, Manchester office.
You will supervise and manage the Claims Fraud Technical Coaching team to ensure delivery of an efficient and effective service to the business and Counter Fraud whilst ensuring the delivery of business performance objectives, KPIs and SLAs in accordance with company procedures and policies.
Other duties are to support the Claims Fraud Technical Manager with the development and implementation of counter fraud strategies, delivering process change and adherence as well delivery of training, both strategic and operational.
This role will be Monday to Friday with flexible hybrid working available of 4 days from home and 1 day in the office after the first week or two in the office for training and support.
Manage the delivery of objectives, SLAs and KPIs for the Claims Fraud Technical Coaching team whilst supporting the department reach their objectives.
Conducting regular reviews to check the accuracy and quality of employees’ work
Delivering coaching and feedback to the team to achieve KPIs and SLAs, and conducting regular performance reviews and 1-2-1s; Deal with all employee issues including monitoring absence and conducting disciplinaries
Assist with the training of new recruits, or re-training of current employees when required
Provide guidance and support to the Claims Fraud Investigators, Claims Fraud Technical Coaches with any queries and technical development requirements.
To be responsible for managing quality performance across Claims Fraud and to manage key stakeholders to achieve a high level of quality performance.
To drive continuous improvement of the Claims Fraud Coaching Team.
To drive Claims Fraud strategies and initiatives in line with agreed process and maximise benefit to the business, reporting and control of management information. To support the governance of all Claims Fraud strategies.
To ensure high quality training and support is provided across Claims Fraud and that this is recorded and governed accurately.
To provide monthly reports on quality performance, training delivery and needs as well as process adherence.
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations always
Comply with the requirements, and act in accordance with, the Group Code of Conduct and Fitness and Propriety policies at all times
Ensure compliance with Company Policies, Values and guidelines and other relevant standards/ regulations at all times.
Experience of performance management
We’re happy to discuss flexible working during the recruitment process.
As part of our Women in Finance Charter pledge, we've committed to having 30% of women in leadership roles by the end of 2023.
Simply Health Cash plan. Reclaim the cost of your eye tests, dental, physiotherapy and more
Flexible Bank Holidays
Eight flexible bank holidays; Electric Car Scheme
Plug into our Electric Car Scheme for a deal with insurance, road tax and servicing
Flexible Working
We’re flexible; most roles let you mix office and home working.
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