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Customer Service Advisor

4 weeks ago

Edinburgh, United Kingdom Trip.com Full time

**Introduction**

We are seeking high-performing, passionate and enthusiastic Customer Service Advisors to join us on our journey of growth and expansion into the European market.

Our Russian line service hours are Monday to Friday 8am to 5pm (Summer Time) / 7am to 4pm (Winter Time) and you will work a 7.5 hour shift within these times each day. The standard working pattern will be 37.5 hours per week (5 days per week). You will work shifts on a rotation basis including public holidays. Base on business needs we might need to work on weekend in the future.

**Salary**: £24,000

**Key Roles and Responsibilities**
- Handle customer problems with empathy and patience in a goal-driven environment;
- Work as part of a high-performing team, supporting and helping colleagues when required;
- Attend regular team huddles;
- Keep up-to-date with latest promotions and initiatives;
- Read, understand and follow the Company Policies and Procedures;
- Assist in ad hoc assigned projects.

**Qualifications**
- At least 1 year of call centre work experience is mandatory;
- Strong communication skills, must be fluent in English and Russian both written and spoken;
- Proficient typing abilities;
- Sound troubleshooting and problem-solving skills with a strong desire to achieve positive outcomes;
- Ability to listen and build rapport quickly;
- Enthusiastic yet conscientious and diligent approach to work;
- Completer-finisher with a good attention to detail.

**What’s more?**
- Extensive learning opportunities and resources to further your career
- 32 days holidays (including 8 bank holidays)
- Market competitive compensation package and monthly performance bonus plan that rewards your contribution to the team
- An Employee referral program that rewards you for inviting friends to come to work with us
- Enhanced family friendly policies to support your family whatever the circumstances
- Life assurance to give you peace of mind
- Employee well-being program: discounted gym memberships, health cash plan, enhanced sick pay, and an Employee Assistance Program
- Team building activities to encourage a sense of fun and belonging
- We celebrate a diversity and our cultural wealth by raising awareness and hosting events on-site

**About Us**

We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.

Have a good trip, and see you soon

INDHP

**Job Types**: Full-time, Permanent

**Salary**: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Employee discount
- Gym membership
- Health & wellbeing programme
- Life insurance
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- 8 hour shift

Supplemental pay types:

- Quarterly bonus

Ability to commute/relocate:

- Edinburgh, EH3 9QA: reliably commute or plan to relocate before starting work (required)

**Experience**:

- call centre: 1 year (required)

**Language**:

- Russian (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

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