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Credit & Risk Advisor

5 months ago

Salford Quays, United Kingdom TalkTalk Full time

The key responsibilities of the role are:
Every customer matters
- To act as a custodian of the Credit Policy
- To manage cash allocations timely and accurately through to reconciliation
- To throughly interrogate any and all unallocated items to enhance customer experience
- To respond timely and adopt a solution oriented approach to all customer issues
- You will manage third party debt collection relationships supporting end to end debt collection of disconnected accounts

We deliver our commitments
- To interpret the risk of the existing customer base through customer insight data
- To present any perceived customer risks to the wider business and track progress against agreed actions
- To maximise recoveries prior to write off through prompt and efficient supplier management
- To adopt an analytical approach to the team workload in order to challenge and improve efficiencies
- A clear sense of ownership and personal responsibility for decisions, actions and failures managed within a compliant framework

Must Have Experience:

- Experience of underwriting and/or Knowledge of Cash allocation
- Innovative in solving problems

Be Great to also have:

- Understanding of debt collection
- Experience of automating process/RPA
- Customer focused

As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.