Senior Credit Risk Manager

2 months ago

Salford, Salford, United Kingdom TalkTalk Telecom Full time

Job Summary:

We are seeking a highly skilled Senior Credit Risk Analyst to join our team at TalkTalk Telecom. As a Senior Credit Risk Analyst, you will play a pivotal role in shaping our credit risk acquisition and in-life strategy.

Key Responsibilities:

  • Develop and update credit risk scorecards in line with product and package offerings.
  • Build relationships with key stakeholders across the business to ensure a cohesive approach to risk.
  • Support the build of a wider Debt & Fraud predictive model to increase effectiveness in end-to-end strategy.
  • Manage a small team of credit underwriters, delivering effective decisioning on non-automated credit risk decisions.

Credit Risk Analysis:

  • Responsible for the continuous development of credit risk acquisition and in-life strategy.
  • Support commercial & trading teams by delivering data-driven guidance on the financial risk of propositions and executing commercial decisions within credit risk policy.
  • Manage credit bureau partner, ensuring new products and data opportunities are assessed and integrated subject to business value.
  • Ensure acquisition & in-life credit risk scorecards are continuously & accurately updated with changing product & package offerings, enabling detailed reporting on product/package performance.
  • Identify and develop ways the credit risk insight can support the continuous improvement of our cost-effective debt recovery strategy.
  • Manage external data stakeholders and suppliers to improve modelling capabilities and measure the performance of existing models vs expectation.
  • Provide detailed requirements into projects impacting credit risk, ensuring changes are delivered while protecting the business from financial risk.
  • Provide analysis on acquisition credit strategy & operational processes and use it to build models to improve the effectiveness of the company's customer management processes and provide practical considered improvements.
  • Own the company's Credit Acquisition scorecard and ensure regular assessment of predictive power and utilisation of internal & external data sources (bureau characteristics) to improve our decision and debt risk strategy.
  • Support the delivery of agreed changes to strategy, working with change teams to ensure adjustments to our strategy are fully delivered and measured.
  • Build relationships with key stakeholders across the business (Finance, Change, Trading, etc.) to ensure clarity of process, clear and tangible objectives, and a cohesive approach to risk.
  • Produce and develop analysis in line with the business requirements, with regard to consumer acquisitions, debt, churn, and related operational performance.
  • Support the build of a wider Debt & Fraud predictive model to increase effectiveness in E2E strategy (including collections, DCA, Debt Sale).
  • Work cooperatively with the Finance teams in regards to OPEX, Budgets, churn, and cash forecasting.
  • Provide statistical information/data to the PM teams to assess reporting and operational needs for strategic projects.
  • Support/Deliver insight to credit bureau(s).
  • Complete all work to audit level standards including process flow, procedures, and development documentation of all reports and analysis undertaken.

Credit Risk Operations:

  • Validate payment performance data & bureau submission monthly.
  • Manage a small team of credit underwriters, delivering effective decisioning on non-automated credit risk decisions.

About Us:

We are a dynamic workplace and we want to talk to you about how you like to work. As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.

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