Credit and Risk Junior Administrator
6 months ago
Who are TalkTalk?
TalkTalk are the UK’s leading value for money connectivity provider. We believe that simple, affordable, reliable and fair fibre should be available to everyone.
The role
The Credit and Risk administrator is responsible for supporting the collections team to maximise cash flow and minimise bad and doubtful debts for TalkTalk Business.
Reporting to the Credit Manager your work will play a major role in maximising revenue and mitigating risk in a manner that ensures high customer satisfaction and loyalty.
**Responsibilities**:
- This role involves interacting with both external customers and internal support teams by working together collaboratively in delivering a great customer experience that is positively reflected in our customer satisfaction scores.- Responsible for data admin and report creation. The aim of the role is to manage cash allocations timely and accurately through to reconciliation and maximise recoveries.- Ability to adopt and analytical approach to the team workload to challenge and drive continuous improvements.- You will support the collections team by compiling and evaluating collection reports, contacting our customer base update account details and request payment method is converted to direct debit.- A clear sense of ownership and personal responsibility for decisions actions and failures managed within a compliant framework.- You will support and contribute to business change and continuous improvement to champion risk mitigation.- It is expected that you can work both independently and as part of a team to manage all tasks with financial integrity, accuracy to exceed financial and quality key performance indicators as required.- All importantly you will have a performance driven attitude and a desire to learn.
Skills required to be successful in the role:
- Innovative- Great reporting skills- Knowledge of risk management- Understanding of data admin processes- Customer centric
What can
_we_ offer
_you_?- Free TalkTalk broadband for all employees- Electric car charging points available at our HQ.- Heavily subsidised meals in the TalkTalk HQ Soapworks office in Salford.- Access to the Perks at Work platform which gives you hundreds of discounts on high street brands.- Flexible dynamic working is part of who we are at TalkTalk so please talk to us about how you like to work.
What to do next?
As a recognised Top 50 Inclusive Employer in the UK, we know that diversity means success and innovation. We want our workplace to reflect the communities and customer we serve. Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We’re also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.
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