Credit & Risk Advisor
2 weeks ago
The key responsibilities of the role are:
Every customer matters
- To act as a custodian of the Credit Policy
- To manage cash allocations timely and accurately through to reconciliation
- To throughly interrogate any and all unallocated items to enhance customer experience
- To respond timely and adopt a solution oriented approach to all customer issues
- You will manage third party debt collection relationships supporting end to end debt collection of disconnected accounts
- To interpret the risk of the existing customer base through customer insight data
- To present any perceived customer risks to the wider business and track progress against agreed actions
- To maximise recoveries prior to write off through prompt and efficient supplier management
- To adopt an analytical approach to the team workload in order to challenge and improve efficiencies
- A clear sense of ownership and personal responsibility for decisions, actions and failures managed within a compliant framework
Must Have Experience:
- Experience of underwriting and/or Knowledge of Cash allocation
- Innovative in solving problems
Be Great to also have:
- Understanding of debt collection
- Experience of automating process/RPA
- Customer focused
Being inclusive is part of our DNA; we are all 100% human, and we create a culture where you can truly be yourself.
We're also not your usual 9-5. We are a dynamic workplace and we want to talk to you about how you like to work.-
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