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Complaints Advisor
3 weeks ago
An exciting opportunity for a Complaints Advisor to join a well established award winning Technical provider, based in Salford Quays. You will be working within the resolutions department, managing and resolving customer queries, working within a fast paceenvironment.
**Client Details**
Our client is a leading technical provider, with a great reputation on the market. They are looking for Complaints Advisors to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent careerprogression, working in a friendly and supportive team environment, within their state of the art offices based in Salford Quays.
**Description**
Duties of the Complaints Advisor will be:
- Identify the root cause of issue and look for areas to improve on
- Deliver outstanding customer service
- Supporting customers with a resolution
- Taking ownership
- working effectively & in a timely manner
- Understand the customers view points
- Working collaboratively with all areas of the business
**Profile**
The successful Complaints Advisor will have the below skills:
- To understand customer requirements. responding with professionalism and effectively use your organisational skills.
- Ability to work to targets & deadlines
- Previously worked within customer resolution management
- Excellent communication & organisational skills
- Ability to negotiate & offer resolution
- Resilient
**Job Offer**
Job offer
- Salary £23,000 - £25,000 DOE
- Great company benefits
- Hours Monday - Friday 9am - 5pm
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