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Helpdesk Advisor

4 months ago

Salford, United Kingdom Page Personnel - UK Full time

3 - 6 month temp role with the possibility of being made perm
- Weekly pay

**About Our Client**:
This organisation is a leader in the media and agency industry. With a team size of over 500, they are committed to delivering top-tier services and products to their vast client base.

As a Customer Helpdesk Advisor you will be:

- Responding to customer inquiries and complaints promptly and professionally.
- Providing product and service information to customers.
- Troubleshooting and resolving product issues and concerns.
- Documenting and updating customer records based on interactions.
- Developing and maintaining a knowledge base of evolving products and services.
- Contributing to team efforts by accomplishing related results as needed.
- Maintaining customer satisfaction by providing problem-solving resources.
- Ensuring excellent service standards and maintaining high customer satisfaction.

**The Successful Applicant**:
A successful Customer Helpdesk Advisor should have:

- Good communication skills.
- Previous experience in a customer service role, particularly in a help desk role.
- A customer service mindset.
- A strong focus on working as team.
- A friendly and positive attitude.
- Good attention to detail
- Adaptability to changing environments, work priorities, and organisational needs
- Comfortable working to deadlines

**What's on Offer**:
In return, our client can offer:

- Weekly pay
- 3 - 6 month temp role with the possibility of going perm
- A temporary position within a well-established media and agency company.
- An opportunity to develop your customer service skills and grow within the team.
- A supportive and inclusive work culture.
- Contact
- Lee Mcerlean
- Quote job ref
- JN-032024-6371652
- Phone number
- +44 161 829 0398