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Ticketing Assistant

3 months ago

London, United Kingdom The iLUKA Collective Full time

Summary of Role
To assist and coordinate all ticket operations. To assist in creating an efficient ticket allocation and distribution system, working closely with the Guest Communications Team and the Ticketing Department.
This is a remote role but may require travel during the tournament. We do require you to be willing to adjust working hours slightly if meetings with the team or the client in different time zones require it.
The contract will run from 3rd June to 20th July 2024.

Key Responsibilities

To provide a professional and seamless ticket distribution service to guests
Be fully aware of all ticketing systems and the ticketing regulations
Assist in the management of changes to any ticketing procedures or programme alterations
Be pro-active in monitoring all ticketing operations
Become conversant with each relevant stadium / Venue and its associated seating schematics
Assist in the process of allocating seating for each event and venue to guests
Assist in developing operating systems that ensure the smooth allocation and distribution of tickets to guests and other recipients
Update the ticket database daily
Assist in the development of the ticket systems manual
Assist and support the Manager in ensuring all ticketing issues are dealt with promptly and efficiently and the right tickets are delivered to the right guests, on time and in a friendly, efficient manner
Provide an organised, efficient and friendly service to all guests and internal departments
Assist in ensuring all security systems are followed through to the letter
Assist in the implementation of ticket distribution system for the internal iLUKA Collective team whilst ensuring it remains in check and at the same time, totally service oriented
Where necessary, provide other departments with daily ticketing reports in order to provide up-to-date, accurate information to assist with the overall running of the programme
Disseminate accurate information on ticketing issues as and when required

This is not an exhaustive list and all team members will be expected to contribute to any other aspects of the business, as necessary.

Skills, Knowledge, Expertise

Fluent in English. Knowledge of Spanish and/ or Portuguese would be an asset.
A working knowledge of databases and advanced computer skills (word, excel, outlook)
An analytical, methodical approach and an eye for detail
Skill in both verbal and written communication

Attributes

High energy, comfortable working potentially long hours in a demanding but rewarding and friendly environment
Flexible, enthusiastic, confident, outgoing
Willing to roll sleeves up and get involved
Passionate about sport, hospitality and delivery
Able to work in a calm, kind and professional manner in a pressured environment
Ability to prioritise a demanding workload