Ticketing Sales Supervisor

6 months ago


London, United Kingdom The Lost Estate Full time

We are seeking an experienced, highly organised and proactive Ticketing Sales Supervisor to join our team at The Lost Estate.

We are looking for an individual with a proven **track record in high-end theatre or events**. You will be passionate about the arts and hospitality and believe in our mission of bringing TLE’s immersive experiences to the widest audience possible. You’ll relish the prospect of working in a **fast-paced, high-growth startup environment** and want to come on the journey with us as we expand across London, the UK and new global markets.

As Ticketing Sales Supervisor, you will play a crucial role in the successful execution of our ticketing and sales strategy, helping to ensure the **delivery of exceptional service from a guest‘s first point of contact through to visit**. You’ll work closely alongside Head of Sales and Customer Service as well as other members of management team supporting the overall department function.

KEY DUTIES:

- **Assist in the management of guest retention and growth, including database mangement, superfan growth and complaint resolution**:

- **Complete venue and sales capacity management**:

- **Liaise between departments to support guest requests and changes**:

- **Compile and distribute weekly sales reports and assist with data tasks when required**:

- **Proactively develop and implement contracts for third party and travel trade sellers, establishing and maintaining positive commercial relationships to help increase revenue.**:

- **Manage all aspects of group and corporate bookings**:

- **Assist with ticket system builds including event builds, discount codes and others as and when required**:

- **Strategising new ticketing opportunities and partnerships for TLE**:

- **Assist with staff scheduling when required**:
PERSONAL SKILLS AND QUALIFICATIONS:

- **Previous experience with Klaviyo or other marketing automation platform (desirable)**:

- **Previous experience with Line-Up or ticketing and database systems (desirable)**:

- **Advanced experience in using Google Sheets for data analysis purposes**:

- **Excellent customer service skills**:

- **Effective sales and relationship building skills**:

- **Flexibility to work evenings, weekends, and holidays as required**:

- **Strong organisational skills and attention to detail, with the ability to manage multiple priorities and deadlines effectively**:

- **Excellent communication and interpersonal skills, with the ability to work collaboratively with diverse teams**:

- **Commercial mindset**:

- **Ability to perform well under pressure**:

- **Great problem-solving skills**:

- **Adaptable to change and possess a willingness to embrace innovative ideas and new processes**

**Job Types**: Full-time, Permanent

Pay: £29,000.00-£32,000.00 per year

**Benefits**:

- Additional leave
- Company events
- Employee discount
- Work from home

**Experience**:

- Customer service: 2 years (required)

Work Location: Hybrid remote in London



  • London, Greater London, United Kingdom Ukinbound Full time

    Estimated salary: £35,000 - £45,000 per annum.About Ukinbound's Disney Tickets PartnershipAs a key partner of Disney Tickets, Ukinbound offers exclusive access to live entertainment experiences in the UK. Our partnership enables us to offer a wide range of tickets to our customers, from musicals and ice shows to concerts and events.Job DescriptionWe are...


  • London, Greater London, United Kingdom Ukinbound Full time

    Ukinbound is seeking a seasoned Sales Operations Coordinator to lead our Group ticket sales division. This role comes with a competitive salary of £38,000 - £42,000 per annum.About the OpportunityWe're looking for a skilled professional with expertise in sales and operations to provide ad-hoc training and drive continuous improvement within our outsourced...


  • London, United Kingdom Transport for London Full time

    **Visitor Experience Supervisor x2 (Ticketing) & (Welcome)** **043261** **Organisation** - London Transport Museum **Job** - Customer Care **Position Type** - Full Time **Job title**: Visitor Experience Supervisor (Ticketing) & (Welcome) **Grade/hay score**: Pay Band 1 **Contract**: Permanent (2 vacancies) **Salary**: £25,110 **Reports to**: Visitor...


  • London, Greater London, United Kingdom Ukinbound Full time

    Estimated salary: £35,000 - £45,000 per annum.About Disney TicketsDisney Tickets is a leading live entertainment ticket sales business in the UK. We manage bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.Job OverviewWe are seeking an experienced Commercial Sales Operations Coordinator...


  • London, United Kingdom Hampstead Theatre Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board. Summary Hampstead Theatre is looking for a Head of Ticketing and Sales to maximise revenue from ticket sales and ensure the highest standards of customer service are maintained at the box office. They are also responsible for maintaining and managing the...


  • London, United Kingdom Hampstead Theatre Full time

    This job is brought to you by Jobs/Redefined, the UK's leading over-50s age inclusive jobs board.SummaryHampstead Theatre is looking for a Head of Ticketing and Sales to maximise revenue from ticket sales and ensure the highest standards of customer service are maintained at the box office. They are also responsible for maintaining and managing the...


  • London, Greater London, United Kingdom Sylhethouse Full time

    Sylhethouse invites applications from qualified professionals for the position of Airline Sales Professional.Salary: $60,000 - $80,000 per annumAbout the Company:Sylhethouse is a dynamic company that operates in the airline industry.Key Responsibilities:Provide insights and recommendations based on ticketing data.Liaise with customers to communicate changes...


  • London, Greater London, United Kingdom Opera Holland Park Full time

    We are seeking an experienced Ticketing and Sales Coordinator to join our team at Opera Holland Park. As a key member of our box office team, you will play a critical role in ensuring the smooth operation of our ticketing system and driving sales growth.Key responsibilities include managing the day-to-day running of the OHP Box Office, coordinating the team,...


  • London, United Kingdom Layered Reality Full time

    Layered Reality are the leaders in immersive entertainment experiences - with powerful storytelling, cutting-edge technology and outstanding customer service. We combine live theatre (actors, movie-scale sets, and special effects) together with the latest digital technology (virtual reality, projection mapping and holograms) plus physical sensations (sight,...


  • London, Greater London, United Kingdom Sylhethouse Full time

    At Sylhethouse, we are seeking a skilled Airlines Ticket Sales Specialist to join our dynamic team. This role involves providing comprehensive support to the sales team in managing ticketing processes and customer inquiries.Key Responsibilities:Collaborate with the sales team to prepare quotes, proposals, and contracts related to airline ticket sales.Work...


  • London, Greater London, United Kingdom Thetiscuk Full time

    Job Title: Theatre Production ManagerThetiscuk is looking for an experienced professional to lead our ticketing and sales operations. As a Theatre Production Manager, you will be responsible for overseeing the ticketing system, managing sales, and ensuring seamless customer experiences. Your expertise in website management, CRM, and social media will drive...


  • London, United Kingdom Layered Reality Full time

    Layered Reality are the leaders in immersive entertainment experiences - with powerful storytelling, cutting-edge technology and outstanding customer service. We combine live theatre (actors, movie-scale sets, and special effects) together with the latest digital technology (virtual reality, projection mapping and holograms) plus physical sensations (sight,...


  • London, United Kingdom Layered Reality Full time

    Layered Reality are the leaders in immersive entertainment experiences - with powerful storytelling, cutting-edge technology and outstanding customer service. We combine live theatre (actors, movie-scale sets, and special effects) together with the latest digital technology (virtual reality, projection mapping and holograms) plus physical sensations (sight,...


  • London, Greater London, United Kingdom Sylhethouse Full time

    Company OverviewSylhethouse is a dynamic and forward-thinking organization dedicated to providing exceptional services in the aviation industry. We are committed to delivering innovative solutions that meet the evolving needs of our clients.SalaryThe estimated salary for this position ranges from $60,000 to $80,000 per year, depending on experience and...


  • London, United Kingdom The Adbond Realtor Full time

    _Unleash Your High Ticket Closing Potential with Systemise and Sell! _ - Company: Systemise and Sell._ - Position: Remote High Ticket Closer._ - Location: Work from Anywhere._ - About Us:_ With over 36 years of personal sales experience and over $200 million in sales, The Master Sales Coach offers tailored coaching sessions for individuals, groups, and...

  • Ticketing Manager

    4 weeks ago


    London, United Kingdom ALEXANDRA PALACE Full time

    The Ticketing Manager will deliver a customer-focused ticketing function in support of the ticketing strategy at Alexandra Palace. Experience playing a lead role in the ticketing function in an arts, music or leisure environment is essential along with box office experience and strong numeracy skills. This is a full time, permanent role. The salary is circa...


  • London, Greater London, United Kingdom Thetiscuk Full time

    We are looking for an experienced Ticket Sales and Media Coordinator to join our team at the Menier Chocolate Factory. This exciting role involves managing day-to-day ticket sales, website management, CRM, memberships, and social media. The ideal candidate will have experience with ticketing systems, excellent communication skills, and the ability to work...


  • London, Greater London, United Kingdom Mandarin Recruitment Full time

    About the JobWe are looking for an experienced Mandarin-speaking ticketing and sales specialist to join our team in London. As a key member of our sales team, you will be responsible for managing group bookings and allocations for tour operators, addressing various ticket-related issues, and maintaining communication with local management and head office...


  • London, Greater London, United Kingdom McBride Sport Full time

    Job Title:Global Ticketing and Hospitality Sales ManagerCompany Overview:McBride Sport is a leading global sports rights holder dedicated to delivering exceptional events and experiences. With a strong focus on premium ticketing and hospitality services, they strive to provide unforgettable moments for fans and corporate partners alike.Estimated...


  • London, Greater London, United Kingdom Lead Generation Group Full time

    Job DescriptionWe are seeking a seasoned sales professional to join our team as a High-Ticket Sales Strategist. The ideal candidate will have a proven track record in high-ticket sales, with the ability to close deals through multiple in-depth conversations. This role is tailored for individuals who are comfortable navigating and excelling in extended,...