Disney Tickets Operations Coordinator

3 days ago


London, Greater London, United Kingdom Ukinbound Full time

Estimated salary: £35,000 - £45,000 per annum.

About Disney Tickets

Disney Tickets is a leading live entertainment ticket sales business in the UK. We manage bookings for over one million guests across various self-produced and licensed musicals, ice shows, concerts, and events.

Job Overview

We are seeking an experienced Commercial Sales Operations Coordinator to oversee the daily operations of our Group ticket sales division. This role involves managing group ticket reservations, applying promotional rates, fulfilling ticket printing/postage needs, and communicating with guests and clients via email and phone.

The ideal candidate will have excellent sales and operational skills, as well as experience working in a fast-paced environment. They will be responsible for coordinating and indirectly supervising the daily operations and training of our outsourced Group Ticket Sales team.

This role requires strong communication and interpersonal skills, as well as the ability to work collaboratively with our Manager of Commercial & Partner Development and the Operations & Guest Experience Supervisor.

Key Responsibilities
  1. Manage group ticket reservations, apply promotional rates, fulfill ticket printing/postage needs, and communicate with guests and clients within a 24-hour response window via email and phone.
  2. Coordinate and indirectly supervise the daily operations and training of the outsourced Group Ticket Sales team.
  3. Collaborate with the Manager to manage B2B group data, input manual sales figures, and track client performance.
  4. Design, build, and deploy B2B emails using Salesforce Pardot, coordinating with marketing for necessary assets and approvals.
  5. Advise on contact volumes, upcoming needs, and market trends to grow sales and establish forecasts.
  6. Collaborate with accounts to ensure order balancing, payment-invoice matching, and Guest credit reconciliations.
  7. Coordinate website administration, including updates to calendar forms, help page articles, copy, and dates.
  8. Work with the Operations and Guest Experience Supervisor to prepare and set up new shows and events for ticket and merchandise sales on our e-commerce platform.
  9. Collect and share production information for Guest-facing digital spaces and provide feedback to improve Sales and guest Experience.
  10. Meet with key stakeholders to discuss Access for Disney Tickets and production sales.


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