Visitor Experience Supervisor

3 weeks ago


Bakewell, United Kingdom The Devonshire Group Full time

Would you like to play a vital role in ensuring our visitors receive a warm welcome and professionally managed experience at Chatsworth?

As Visitor Experience Supervisor, you will provide support to the Assistant Visitor Experience Manager by providing day-to-day supervision of the Visitor Experience Assistants, Guides and Volunteers, this will include assisting in inductions, coaching and mentoring to ensure the team are able to effectively deliver their daily activities and deliver our excellent levels of visitor experience and engagement.

You should be a natural leader and have a people focused approach to enable you to deal with any situation in a calm and professional manner. You will undertake annual performance reviews, hold ongoing development discussions, and deal effectively with any employee relations matters as required by the Assistant Visitor Experience Manager.

With your interest and knowledge of Chatsworth and the Collections, you will have the ability to impart that knowledge to staff and visitors in an engaging, friendly and warm manner.

You will have strong IT skills with the ability to understand and manage the ticketing system and time & attendance systems as you will support the devising, maintenance and review of rosters in line with agreed budgets and proactively respond to fluctuations in visitor numbers ensuring that the necessary cover is provided at all times.

This is a full-time position working 40 hours per week, 8 hours per day between 8am and 6pm, 5 days out of 7 including regular weekends and evening work on a rota basis. Flexibility is required in order to meet the needs of the business.

Please refer to the attached job description for further details.

**In return**

As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits which include:

- Free access to Chatsworth and Bolton Abbey Estates.
- Excellent personal development and career opportunities.
- Free entry to the Chatsworth fairs and many of the events.
- An estate pass providing discount in our retail and catering establishments
- Membership of the Life Assurance Scheme
- Competitive annual leave (and option to buy more)
- Employee assistance programme
- Pension scheme
- Membership of the Life Assurance Scheme.
- Free on-site parking



  • Bakewell, United Kingdom The Devonshire Group Full time

    Would you like to join our friendly and supportive Visitor Experience Team as a Visitor Experience Assistant, working across both elements of the Guiding and Welcoming team, providing visitors with the information they need to ensure they experience the very best of Chatsworth? You will be integral to the enjoyment of our visitors, bringing the experience...


  • Bakewell, United Kingdom Bakewell Town and Community Trust Full time

    **About us** **Bakewell Town and Community Trust** is a small business in Bakewell, DE45 1BT. Our goal is to provide an environment that meets our users expectations. Our work environment includes: - On-the-job training - Casual work attire - To maintain a high level of cleanliness and presentation of the Town Hall; - To ensure that safety is maintained...


  • Bakewell, United Kingdom Bakewell Town and Community Trust Full time

    **About us** **Bakewell Town and Community Trust** is a small business in Bakewell, DE45 1BT. Our goal is to provide an environment that meets our users expectations. Our work environment includes: - On-the-job training - Casual work attire - To maintain a high level of cleanliness and presentation of the Town Hall; - To ensure that safety is maintained...

  • Restaurant Supervisor

    3 weeks ago


    Bakewell, United Kingdom The H Bar & Restaurant Full time

    **Main Purpose**: To ensure the smooth day to day running of the Restaurant and busy Café. **Duties & Responsibilities**: - Coordinate daily Front of the House and Back of the House restaurant operations - Deliver superior service and maximize customer satisfaction - Respond efficiently and accurately to customer complaints - Organize and supervise...

  • Cover Supervisor

    4 days ago


    Bakewell, United Kingdom Derbyshire County Council Full time

    **Hours of work**:Monday, Tuesday and Friday 8.30am to 3.45pm** An ability to relate well to young people and work using your own initiative is essential. Experience of managing the behaviour of groups of young people would be advantageous. You will be part of an experienced and supportive team of Cover Supervisors. **Ref: 24/20

  • Retail Supervisor

    2 weeks ago


    Bakewell, United Kingdom The Bakewell Tart Shop and Coffee House Full time

    The famous Bakewell Tart Shop and Coffee House is looking for either a full time or part time permanent Retail Supervisor to lead our shop team. If you are keen to work in a busy environment for one of the most iconic brands in The Peak District, with a super team, let us know. This is your opportunity to join a great hospitality and retail team, as we are...

  • Retail Supervisor

    2 days ago


    Bakewell, United Kingdom Cotton Traders Ltd Full time

    As a multi-channel retailer and now in our third decade on the high street, we are seeking a Retail Supervisor to join our Bakewell Store. **Who are Cotton Traders?** CT for short, we are a clothing retailer and established in 1987 by England rugby captains and legends Fran Cotton and Steve Smith. Supported by a growing online and offline (catalogue)...


  • Bakewell, United Kingdom Bakewell Town and Community Trust Full time

    About usBakewell Town and Community Trust is a small business in Bakewell, DE45 1BT. Our goal is to provide an environment that meets our users expectations.Our work environment includes: Onthejob training Casual work attire To maintain a high level of cleanliness and presentation of the Town Hall; To ensure that safety is maintained at all times, hazards...

  • Cover Supervisor

    5 days ago


    Bakewell, United Kingdom Lady Manners School Full time

    **Grade 8 £27,507 to £29,418 per annum pro rata**: - **20.25 hours per week, 39 weeks per year**: - **Monday, Tuesday and Friday 8.30 am to 3.45 pm** An ability to relate well to young people and work using your own initiative is essential. Experience of managing the behaviour of groups of young people would be advantageous. You will be part of an...


  • Bakewell, United Kingdom The Bakewell Bakery Full time

    '''Overview''' We are seeking a dedicated and reliable Caretaker to join our team. As a Caretaker, you will be responsible for maintaining the cleanliness and overall appearance of our facility. This will be a varied role and will be predominantly be focus on cleaning the bakery but will include assisting with packing good and stock takes etc. This is an...


  • Bakewell, United Kingdom The Bakewell Bakery Full time

    '''Overview''' We are seeking a dedicated and reliable Caretaker to join our team. As a Caretaker, you will be responsible for maintaining the cleanliness and overall appearance of our facility. This will be a varied role and will be predominantly be focus on cleaning the bakery but will include assisting with packing good and stock takes etc. This is an...


  • Bakewell, United Kingdom The H Boutique Hotel Bakewell Full time

    Housekeeping Supervisor required for The H Boutique Hotel. The position is permanent. You **Must** have previous experience, and be able to work on own initiative at a fast pace. **Job Role**: - Constantly inspecting housekeeping work and reviewing with the team - Daily checks of all guest spaces to ensure they are **immaculate** at all times - Able to...

  • Coffee Shop Supervisor

    2 months ago


    Bakewell, United Kingdom fountain view bakery Full time

    We are looking for a team of bakers, cooks and front of house staff as we open a new bakery/cafe on the ground floor of a hotel in the youlgreave in the beautiful surroundings of the peak District national park. The cafe is looking to open April/may time. This is an exciting opportunity to be a part of a new venture in the beautiful surroundings of the peak...

  • Reception Supervisor

    2 weeks ago


    Bakewell, United Kingdom Baslow Hall Ltd TA Fischers Full time

    **The Restaurant and Hotel** An Award-Winning Restaurant and Hotel - A 11 bedroomed family run, luxury hotel, home to one of Derbyshire’s highest awarded restaurants, Fischers Baslow Hall offers a dining experience unrivalled in personal service, luxurious attention to detail and brilliant, imaginative modern British food at its inventive, eclectic...


  • Bakewell, United Kingdom The Bakewell Bakery Full time

    **PERMANENT PACKING TEAM** **Flexible working hours between 6pm - 6am, 5 days a week, flexible working hours to suit.** We have a full time role available for a Packing Supervisor at our award-winning family-run wholesale bakery in Bakewell in the Peak District. Duties to include: Supporting the Night Manager and deputising for them when they are...


  • Bakewell, United Kingdom Chatsworth House Full time

    Are you seeking an opportunity to take on a proactive supervisory role at Chatsworth, championing Chatsworth Brand Values and delivering exceptional customer service at one of England’s leading visitor attractions? In this key role, you'll oversee the House-Person team, ensuring smooth traffic management, efficient car parking, and excellent presentation...


  • Bakewell, United Kingdom The Devonshire Group Full time

    **The role** We have a fantastic opportunity for a warehouse supervisor to join our Chatsworth Retail department based at our brand new warehouse facility in Bakewell. Through our values of ‘always improving, decency and being inclusive’, you will be very much ‘hands on’ and control the day to day operation of the ecommerce & corporate gifting...

  • Retail Supervisor

    5 days ago


    Bakewell, United Kingdom The British Emporium Full time

    We are looking for a full-time Sales Supervisor to join the team at our wonderful **British Emporium** store in Bakewell. The **British Emporium** is exactly what it says - a one-stop-shop where you can buy every conceivable consumer product, confident in the knowledge that it has been made in Great Britain. We believe in the skills of the people of Great...

  • Shop Supervisor

    3 days ago


    Bakewell, United Kingdom Blythe House Hospicecare Full time

    **Post**:Shop Supervisor **Salary**:£22,816 per annum (full time equivalent) **Hours**:1 day per week (7.5 hours) - Sunday **Location**: Bakewell Shop **Accountable to**:Shop Retail Manager **Hours of work**:Full flexibility required at all times, Extra hours to be worked on request **Purpose**: - To support the management of the effective and...


  • Bakewell, United Kingdom Chatsworth House Full time

    Are you seeking an opportunity to take on a proactive supervisory role at Chatsworth, championing Chatsworth Brand Values and delivering exceptional customer service at one of England's leading visitor attractions?In this key role, you'll oversee the House-Person team, ensuring smooth traffic management, efficient car parking, and excellent presentation...