Ward Clerk

Are you empathetic, hard working and able to work under pressure?
Do you want to make a real difference to our clinical teams and our patients?

You will be assisting in the efficient functioning of site operations to include discharge lounge by relieving nursing staff of routine clerical and administrative duties.

Support clinical team with Repats via daily phone calls to external hospitals

Attend the bed meetings, capturing the actions and detailing these out to the divisions

Attend site led meetings to capture outcomes (once a month)

Support in the coordination of weekend planning slides

Data capture and analysis depending on projects running

To provide an efficient and polite service for callers by answering the telephone in a prompt and courteous manner in accordance with Trust guidelines and ensuring all messages are passed on

To communicate with colleagues, visitors to the office in a professional manner, responding to a diverse range of enquires.

To welcome staff to the office in an appropriate manner, showing them to the sign in sheets

Check computer details each morning and expected dates of discharge updating as required.

Maintain safe and tidy working environment, update Site Operations duty board and report maintenance problems to estates.

Undertake office related photocopying.

Maintain confidentiality at all times relating to patient care within the office area.

Assist the matrons and Clinical flow managers in undertaking clerical duties/ administration duties

Other ad-hoc duties as requested from time to time by general managers.

To be responsible for complying with Trust Infection Control policies and clinical guidelines.

To prepare and actively participate in Trusts annual Performance Development Review process and progress reviews.

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.