Receptionist - Elective Orthopaedic Centre

3 days ago

Colchester, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

Job summary

The Essex and Suffolk Elective Orthopaedic Centre at Colchester Hospital is one of the largest centres of its kind in Europe. Delivering high volume and low complexity cases locally for the people we serve across our region.

You will a valuable member of the small admin team, assisting with the smooth running of the department. You will be responsible for covering all reception duties and ensuring administrative tasks are completed accurately and in a timely, efficient manner. This may include supporting with ward clerking as and when required.

We are looking for someone with a positive attitude who will be able to work autonomously, be able to prioritise and to work well within a busy and demanding environment.

You will have the ability to communicate effectively with members of the public and various levels of staff, both face-to-face and over the phone. This role is the first point of contact into the Centre so we need someone who will ensure that the Trust's values are used at all times to ensure the expected high standards are maintained.

Please note, the working pattern is Monday to Wednesday, 6:30am - 5pm

The Dame Clare Marx Building houses our elective orthopaedic centre (ESEOC) and focuses on elective orthopaedic surgery and day cases. The centre has eight laminar flow theatres, three wards, recovery facilities, and support services including radiology and EBME.

Main duties of the job

To provide a reception service for patients coming into the Essex & Suffolk Elective Orthopaedic Centre (ESEOC), working closely with clinical staff from several health service providers. To operate a computerised appointment system to book in and re-schedule patient appointments. To liaise with medical secretaries, clinical staff and medical records departments, to ensure the timely and efficient day-to-day operation of all clinics. To maintain an efficient appointment booking system

About us

We are ESNEFT and we provide hospital and community health services to almost one million people across east Suffolk and north Essex. Our dedicated staff deliver care from acute hospitals in Colchester and Ipswich, community hospitals, surgeries, community clinics and in patients' own homes.

We are one of the largest NHS organisations in England, employing more than 12,000 staff.

We pride ourselves on supporting our staff. We offer a wide range of training and development opportunities, as well as flexible working options.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (where applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services.

Our philosophy is that Time Matters to everyone. Across the Trust, we concentrate on improving the things we do and removing those which cause time delays for our staff and patients.

We are investing in our commitment to Time Matters with a partnership with leading electronic patient record (EPR) supplier Epic. This digital transformation will bring what's widely regarded as the world's best EPR system to ESNEFT, transforming life in hospital for staff and patients.

If you are passionate about patient care and want to develop your skills and knowledge, then we want to hear from you.

Find out about living and working here -

Job description

Job responsibilities

For full details of the responsibilities and duties of this role please see the attached job description.

Person Specification

Qualifications

Essential

GCSE grade 5/C or equivalent in English and Maths

Desirable

NVQ level 2 in administration/secretarial or equivalent AMSPAR

Experience

Essential

Previous office based administrative work Working with members of the public Working as part of a team

Desirable

Previous NHS admin experience

Knowledge

Essential

Confidentiality and Data Protection Customer service

Desirable

NHS knowledge of relevant work area

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