Customer Program Leader

3 months ago

Cheltenham, United Kingdom GE Aviation Full time

**Job Description Summary**: Role Summary

The F-35 team is growing and an opportunity has arisen for a Customer Program Leader to lead/support the ongoing the F-35 Remote/Input Output (RIO) & Standby Flight Display (SFD) program with specific duties associated with ownership of production contracts. The role sits within the UK Electrical Power systems business of GE Aerospace, reporting to the F-35 Senior Program Manager.

Acronyms

RIO - Remote Input & Output Unit

SFD - Standby Flight Display

LPB - Lead Professional Band

GE - General Electric

S&OP - Sale & Operations Planning

**Roles and Responsibilities**
- Develops strong customer relationships and serves as the interface between customer and GE. Establishes and maintains regular customer reporting rhythms.
- Accountability and leadership of the Production contracts of RIO & SFD. All contract performance related activities, tied to customer(s) or program(s). Perform as interface between the customer and the internal business team, managing the transfer of information and requests.
- Working closely with Engineering, Order Management, Planning, Sales, all aspects of Supply Chain, Sourcing, Quality, and In-Service Support. Define the sequence of activities necessary to deliver the scope of work within time and resource constraints; manages critical path and realigns priorities to balance stakeholders’ requirements.
- Lead Toll Gates 10, 11 & 12 across the suite of RIO, SFD & RMS in timely manner.
- Works effectively across Organisational Matrix to prioritise, monitor, align and report relevant metrics - such as S&OP, production scheduling, delivery forecasting, demand management, order-book management, revenue, and margin debt collection & cash-flow, quality, On Time delivery, etc.
- Responsible for ensuring appropriate export licences and governmental requirements are maintained for assigned programme(s).
- Understands the business case and cost baseline to establish budget constraints, drives actions to achieve programme deliverables and business & financial targets throughout the programme lifecycle which include recurring product cost & nonrecurring development costs.
- Assure timely resolution of issues, keep the customer advised of the progress of the program, and negotiate changes, variations, solutions to issues.

**Required Qualifications**
- Basic knowledge in Product Management & Program Management.
- A technical background, preferably a degree in Engineering.

**Desired Characteristics/ Skills**
- Trained in Lean Six Sigma.
- Trained in Problem Solving through Root Cause Corrective Action.
- Ability to travel domestically and internationally (as required).
- Strong oral and written communication skills. Strong interpersonal and leadership skills.
- Lead initiatives of moderate scope and impact.
- Ability to coordinate several projects simultaneously.
- Effective problem identification and solution skills.
- Proven analytical and organisational ability.
- Highly motivated with personal credibility and the ability to influence internally and externally.
- Ability to work on own initiative.

**Flexible Working**:
GE supports flexible hybrid working arrangements for this position.

**Total Reward**:
At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Pension
- Bonus
- Life Assurance
- Group income protection
- Private medical cover

**Security Clearance**:
Baseline Personnel Security Standard (BPSS) clearance is required and must be maintained for this role. Please note that in the event that BPSS clearance cannot be obtained, you may not be eligible for the role and/or any offer of employment may be withdrawn on grounds of national security. Please see the link below for further details regarding the requirements for BPSS clearance: BPSS

**Right to Work**:
**Additional Information**:
**Relocation Assistance Provided**:No

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