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Customer Programme Leader

7 months ago

Cheltenham, United Kingdom General Electric Full time

**Job Description Summary**: The Power Distribution and Controls business has several Customer Programmes in operation that require Program Leadership to ensure the key customer commitments are satisfied.

Reporting to the Senior Product Leader, the key focus of the role is to work closely with cross functional business teams including: Programmes, Sales, Engineering, Finance, Sourcing and Supply Chain functions, to support the planning, monitoring, reporting, execution to deliver various products and contracts. This role will manage several key products in various stages of the product lifecycle (NPI/Delivery/Aftermarket Support) across the Military Platforms Portfolio

**Essential Responsibilities**
- Primary contact point of assigned customers and be responsible for the customer relationship.
- Responsible for delivery of the business case. Driving actions to achieve programme, business, and financial targets for responsible products/support contracts.
- Establishes Standard Work patterns to ensure delivery of Contractual obligations, export/regulatory compliance, company policies & processes and business requirements
- Ensure contractual Key Performance Indicators (KPI) and Statement of Work (SOW) are monitored, delivered, and reported
- Organize and attend meetings and conference calls between customers and GE for any resolutions about unit operations, technical issues and/or business discussions.
- Drives effective and efficient communication to the stakeholders. Builds relationships both internally and externally and integrates the voice of the customer into program activities. Develop and maintain a high level of customer communication
- Maintain constant contact with customers, obtain first-hand input on operational issues, and customer’s intentions in terms of repairs, upgrades, equipment/parts replacement, and maintenance in general.
- Establish, document, communicate, and manage program milestones and responsibilities including management of financial reporting responsibilities including maintenance of program costs/forecasts. Ensuring appropriate business system inputs are maintained with accurate information at all times
- Manage & Communicate program projections/forecasts concerning schedule and budget
- Project & task planning and reporting
- Identifying and implementing Process improvements (Kaizen)
- Facilitate the coordination and allocation of resource to deliver program milestones and deliverables
- Accountable Programme focal for assigned Customer proposals, working with the appropriate Bid Team and process.
- Protect GE’s reputation and technology in the marketplace

**Qualifications / Requirements**
- Bachelor's degree (Engineering preferred) or significant experience in Post Sales Service in Aerospace, Industrial or Energy Sectors
- Strong experience of customer management
- Strong interpersonal and influence skills
- Knowledge of Obsolescence Management
- Knowledge of program management disciplines including managing and forecasting budgets, schedules, and financial analysis; managing and negotiating contracts with demonstrable commercial experience
- Proven history of fostering teamwork and collaboration across multiple functional areas in competing priorities
- Use of judgment and has some ability to propose different solutions outside of set parameters to address more complicated, day-to-day problems with projects, product lines, markets, sales processes, or customers

**Desired Characteristics**
- Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market
- Analytical thinking and commercial experience to execute policy/strategy.
- Knowledge of international import/export requirements in a highly regulated sector.
- Lean / Six Sigma knowledge / experience
- Experience working in an electronics design/manufacturing organisation.
- Experience with ORACLE business systems
- Experience with SalesForce.Com business systems
- Commercial/Contractual Negotiation experience.

**Additional Information**:
**Flexible Working**

GE supports and encourages flexible working arrangements, where possible, and recognises the benefits to employees of having a positive work-life balance.

**Total Reward**

At GE Aviation we understand the importance of Total Reward. Our flexible benefits plan, called FlexChoice, gives you freedom, choice and flexibility in the way you receive your benefits, as well as giving you the opportunity to make savings where possible.

As a new joiner to GE we are pleased to be able to offer you the following as default in your benefit fund, which you then can tailor to meet your individual needs;
- Performance based annual bonus
- Non-contributory Pension
- Life Assurance
- Group income protection
- Private medical cover
- Holiday Hourly equivalent of 26 days, with flexible option to buy or sell

**Security Clearance**

Baseline Personnel Security Standard (BPSS) clearance