Customer Service Team Leader
3 days ago
Juice Recruitment are excited to be working with a fantastic company in search for a Team Leader to join their growing team in Cheltenham.
This is a full-time role working Monday-Friday with the offer of hybrid working once training is completed.
**Day to Day**:
- Delivering proactive performance management to their team - including 1:1s, performance appraisals, training and coaching; and ensuring the team is up-skilled/cross-skilled to support the wider team
- Working in collaboration with other Team Leaders and Managers to ensure consistency in approaches to line management
- Making decisions in line with company policy and priorities
- Completing all administrative tasks associated with line management, such as processing leave requests and return to work interviews, etc.
- Leading by example, shows personal enthusiasm and support for and understanding of organisational objectives and goals - acting as an effective role model for the team Workload management and enquiry handling
- Regularly carrying out the assigning of daily workload to the wider team, ensuring SLAs are maintained
**We would love to see**:
- Passionate about excellent service delivery and customer service
- Driven by improvements in others through coaching and mentoring
- Confident decision-maker, able to show empathy whilst also remaining pragmatic and adhering to company policies
- Degree level qualification, comparable to Bachelor degree standard in the UK
- Leadership and Management training (desired)
**And for you**:
- 25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
- Company pension scheme
- Life assurance of 3 x basic salary for members of the pension scheme
- Enhances maternity pay with years of service
- Employee assistance programme
- Annual discretionary performance-related bonus scheme
- Cycle to work scheme
- Extra day annual leave with 5 years’ service
If this sounds like the perfect role for you, then please contact Ciara at Juice Cheltenham for immediate consideration.
**Job Types**: Full-time, Permanent
**Salary**: £29,925.00 per year
**Benefits**:
- Company pension
- Cycle to work scheme
- Life insurance
- Work from home
Schedule:
- Monday to Friday
- No weekends
Ability to commute/relocate:
- Cheltenham, Gloucestershire: reliably commute or plan to relocate before starting work (required)
Work Location: In person
-
Team Leader
5 days ago
Cheltenham, United Kingdom RE Recruitment Full time** Team Leader - Customer Services **Cheltenham** **£30,000 per annum + bonuses (Package circa £36k)** **Monday to Friday, 37.5 hours a week, 8:30am to 5:00pm, 1 hour** - Are you a dynamic, service focused people manager looking for a new challenge?_ Due internal promotion an exciting opportunity for a team leader has become available to manage a small...
-
Customer Support Team Leader
2 weeks ago
Cheltenham, Gloucestershire, United Kingdom Anderson Recruitment Careers Full timeJob Summary: We are seeking a Customer Support Team Leader to join our team in Staverton. The successful candidate will have excellent communication skills and experience working in a fast-paced environment.Key Responsibilities:- Communicate with customers to book engineer servicing visits and respond to general queries.- Schedule engineering resource...
-
Customer Contact Team Leader
1 week ago
Cheltenham, United Kingdom JG Travel Group Full time_Customer Contact Team Leader_ - Competitive salary_ - No Agents please_ The JG Travel Group is one of the UK’s leading tour operators of group travel offering exciting and diverse value for money tours, ranging from short breaks, classic seaside resort holidays, heritage tours, London theatre breaks, Sporting, Family and Tribute breaks, and European...
-
Service Desk Team Leader
7 months ago
Cheltenham, United Kingdom GB Solutions Full time£30,000 - £38,000 - Cheltenham / Hybrid - Tech - Permanent **Service Desk Team Leader** **£30,000 - £38,000** **Cheltenham / Hybrid** Our award-winning client work with SMEs to help them grow. With innovation as their driving force, they’re continuing their journey, and have exciting and ambitious plans, for their future success. Because of this,...
-
Customer Service Team Leader
7 hours ago
Cheltenham, United Kingdom I2I Recruitment Full timeExperienced with managing a team in a commercial sector? - Come from an education sector background and looking for your next career boost opportunity? - Working within the education sector on an international scale, this is a fantastic opportunity for an individual with experience and passion for all things within the education sector to really join a...
-
Customer Service and Sales Leader
6 days ago
Cheltenham, Gloucestershire, United Kingdom TD Bank Full timeJob Description: Customer Service and Sales LeaderIn this role, you will connect with customers/prospects, provide financial advice, and deepen relationships. You will also lead a team of advice and service colleagues in the achievement of individual and store objectives. Key Responsibilities:Provide financial advice and deepens relationships with...
-
Early Years Team Leader Level 3
3 weeks ago
Cheltenham, United Kingdom Aspire Training Team Full timeJob description: Early Years Team Leader Level 3 – Blossom Lodge Day NurseryThe Aspire Training Team are currently recruiting for a punctual, reliable and enthusiastic individual to complete an Early Years Team Leader Level 3 Apprenticeship at Blossom Lodge Day Nursery as a Room Leader in their Pre-school room.Our Early Years team leader or supervisor...
-
Service Desk Team Leader
4 weeks ago
Cheltenham, United Kingdom Experis Uk Full timeService Desk Team Leader - Gloucestershire An exciting opportunity for either an experienced Service Desk Team Leader or potentially for someone wishing to step-up into such a role.The successful candidate will be managing a small team of 2nd Line Support Engineers who are providing exceptional desktop support across a variety of business and IT systems.This...
-
Food Service Team Leader
5 days ago
Cheltenham, Gloucestershire, United Kingdom German Doner Kebab Full timeAbout UsGDK is a rapidly growing restaurant chain with over 90 locations worldwide. We pride ourselves on providing exceptional food and service, with a focus on the guest experience.Job OverviewThis Food Service Team Leader role is an exciting opportunity to join our team and contribute to our continued success. You will be responsible for leading a team of...
-
Team Leader
1 month ago
Cheltenham, United Kingdom Pertemps Gloucester Full timeAre you a natural leader with a keen eye for quality and efficiency?We are seeking a skilled Production Team Leader to oversee a dedicated team in a fast-paced industrial workweardivision.This role is ideal for someone with a hands-on approach to leadership, focused on driving excellence in team performance and customer satisfaction.
-
Operations Team Leader
3 days ago
Cheltenham, United Kingdom C&M Travel Recruitment Full time**Operations - Team Leader**This award-winning luxury travel company offer unique, experiential holidays to customers with enviable budgets. They truly pride themselves on their impeccable end to end service and now have a new vacancy for an Operations Team Leader. In this role you willbe leading a competent operations team of 6 heads who handle all...
-
Team Leader
3 days ago
Cheltenham, United Kingdom Atlas Hotels Group Ltd Full time**Live Your Best Life** Are you ready to catch? Leadership belongs to those who grasp it with both hands. But as a natural leader, you’ll already know that! As our **Nights Team Leader at Holiday Inn Express Gloucester South **you can seize this amazing opportunity and really make a difference! **Why you'll love the role as our Nights Team...
-
Team Leader
2 weeks ago
Cheltenham, United Kingdom Pertemps Gloucester Full timeAre you a natural leader with a keen eye for quality and efficiency? We are seeking a skilled Production Team Leader to oversee a dedicated team in a fast-paced industrial workweardivision. This role is ideal for someone with a hands-on approach to leadership, focused on driving excellence in team performance and customer satisfaction. Location: Cheltenham...
-
Team Leader
1 month ago
Cheltenham, United Kingdom Pertemps Gloucester Full timeAre you a natural leader with a keen eye for quality and efficiency?We are seeking a skilled Production Team Leader to oversee a dedicated team in a fast-paced industrial workweardivision.If you would like to know a bit more about this opportunity, or are considering applying, then please read the following job information.This role is ideal for someone with...
-
Team Leader
1 month ago
Cheltenham, United Kingdom Pertemps Gloucester Full timeAre you a natural leader with a keen eye for quality and efficiency? We are seeking a skilled Production Team Leader to oversee a dedicated team in a fast-paced industrial workweardivision. This role is ideal for someone with a hands-on approach to leadership, focused on driving excellence in team performance and customer satisfaction.Location: ...
-
Team Leader
2 days ago
Cheltenham, United Kingdom Juice Recruitment Ltd Full timeJuice Recruitment are excited to be working with a fantastic company in search for a Team Leader to join their growing team in Cheltenham. The Team Leader is responsible for the day-to-day delivery of our services, assigning the daily workload and providing regular support and guidance to the team. In addition, they manage a small team of colleagues in the...
-
Team Leader
5 days ago
Cheltenham, United Kingdom Caviar & Chips Full timeThe Role Reporting to the Manager, our Team Leader plays a pivotal part in the success of the business. You’ll be responsible and accountable for the day to day operational running of the food and drink for the golf club and members bar as well as hosting events, managing and leading the team and ensuring excellent service to guests. You’ll be an...
-
Customer Program Leader
5 days ago
Cheltenham, United Kingdom GE Aviation Full time**Job Description Summary**: We are recruiting for a a Customer Programme Leader to join our busy Civil Portfolio Programs Team in Cheltenham. This is a great opportunity to utilise your commercial experience to support our customers and the internal team. Youll work closely with the Senior Program Leader to take one of our NPI programs into Service, along...
-
Team Leader
7 days ago
Cheltenham, United Kingdom JUICE RECRUITMENT Full timeJuice Recruitment are excited to be working with a fantastic company in search for a Team Leader to join their growing team in Cheltenham. The Team Leader is responsible for the day-to-day delivery of our services, assigning the daily workload and providing regular support and guidance to the team. In addition, they manage a small team of colleagues in the...
-
Team Leader
7 months ago
Cheltenham, United Kingdom CeX Ltd Full timeRetail Team Leaders with a passion for games, DVDs, gadgets and computers Location: Cheltenham Working hours: 30 hours per week About Us; - We are a rapidly expanding company currently operating over 300 Stores spanning the UK, Ireland, Spain, America, Australia, Mexico, Netherlands, Poland and India. - We trade games, DVDs, gadgets, mobile phones,...