Customer Service Team Leader

3 days ago


Cheltenham, United Kingdom JUICE RECRUITMENT Full time

Juice Recruitment are excited to be working with a fantastic company in search for a Team Leader to join their growing team in Cheltenham.

This is a full-time role working Monday-Friday with the offer of hybrid working once training is completed.

**Day to Day**:

- Delivering proactive performance management to their team - including 1:1s, performance appraisals, training and coaching; and ensuring the team is up-skilled/cross-skilled to support the wider team
- Working in collaboration with other Team Leaders and Managers to ensure consistency in approaches to line management
- Making decisions in line with company policy and priorities
- Completing all administrative tasks associated with line management, such as processing leave requests and return to work interviews, etc.
- Leading by example, shows personal enthusiasm and support for and understanding of organisational objectives and goals - acting as an effective role model for the team Workload management and enquiry handling
- Regularly carrying out the assigning of daily workload to the wider team, ensuring SLAs are maintained

**We would love to see**:

- Passionate about excellent service delivery and customer service
- Driven by improvements in others through coaching and mentoring
- Confident decision-maker, able to show empathy whilst also remaining pragmatic and adhering to company policies
- Degree level qualification, comparable to Bachelor degree standard in the UK
- Leadership and Management training (desired)

**And for you**:

- 25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
- Company pension scheme
- Life assurance of 3 x basic salary for members of the pension scheme
- Enhances maternity pay with years of service
- Employee assistance programme
- Annual discretionary performance-related bonus scheme
- Cycle to work scheme
- Extra day annual leave with 5 years’ service

If this sounds like the perfect role for you, then please contact Ciara at Juice Cheltenham for immediate consideration.

**Job Types**: Full-time, Permanent

**Salary**: £29,925.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- Work from home

Schedule:

- Monday to Friday
- No weekends

Ability to commute/relocate:

- Cheltenham, Gloucestershire: reliably commute or plan to relocate before starting work (required)

Work Location: In person


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