Team Leader

3 weeks ago

Cheltenham, United Kingdom JUICE RECRUITMENT Full time

Juice Recruitment are excited to be working with a fantastic company in search for a Team Leader to join their growing team in Cheltenham.

The Team Leader is responsible for the day-to-day delivery of our services, assigning the daily workload and providing regular support and guidance to the team. In addition, they manage a small team of colleagues in the Individual Services Group, providing mentoring and regular, constructive feedback via regular catch-ups and more formal reviews. The area/team of specialisation may differ according to the Team Leader’s skills, experience and group needs, across the Evaluations Team, Sectoral Team, and/or the Enquiry Services Centre (ESC).

This is a full-time role working Monday-Friday with the offer of hybrid working once completed training.

**Day to Day**:

- Managing a small team of people, fostering professional development
- Setting clear and measurable objectives for their team, stretching individual performance - Delivering proactive performance management to their team - including 1:1s, performance appraisals, training and coaching; and ensuring the team is up-skilled/cross-skilled to support the wider team
- Working in collaboration with other Team Leaders and Managers to ensure consistency in approaches to line management
- Making decisions in line with company policy and priorities
- Completing all administrative tasks associated with line management, such as processing leave requests and return to work interviews, etc.
- Leading by example, shows personal enthusiasm and support for and understanding of organisational objectives and goals - acting as an effective role model for the team Workload management and enquiry handling
- Regularly carrying out the assigning of daily workload to the wider team, ensuring SLAs are maintained
- Proactively reviewing the team’s workload and resource capacity on a regular basis, flagging any concerns to Managers and Heads of Group
- Effectively motivating the team at both an individual and group level
- Seeking to find efficiencies and improvements in the way we work, presenting their ideas and solutions to Managers
- Effectively dealing with daily issues or complex situations which may occur, such as IT issues or unexpected resource gaps in the team
- Supporting the Quality Manager with the delivery of our quality assurance processes (e.g. spot-checking, call assessments)
- Delivering training according to individual and group needs
- Responsible for the coordination, and where possible delivery, of new starter training

**We would love to see**:

- Strong time management and organisational skills, with the ability to effectively manage their own and the team’s workload, to meet deadlines and manage changing priorities
- Ability to collaborate and add valuable input to ISG management discussions and initiatives
- Excellent interpersonal, verbal and written communication skills
- Ability to motivate at an individual and team level, and adapt their management and training styles accordingly
- Strong analytical and decision-making skills
- Ability to effectively identify and handle complex performance and behavioural issues
- Excellent attention to detail
- Highly IT literate, particularly in Word, Outlook, Excel, and creating reporting Person specification:

- Solutions-oriented, deals with challenges head on, seeing them through to resolution
- Ability to work autonomously, with demonstratable confidence with having tricky conversations and managing people
- Strives for continuous improvement, using feedback as a positive tool for change
- Driven by, demonstrates and proactively promotes our company values, actively demonstrates attitudes and behaviours that align with the values
- Friendly and approachable
- A can-do attitude, flexible and able to adapt to changing priorities within a fast-paced environment
- Passionate about excellent service delivery and customer service
- Driven by improvements in others through coaching and mentoring
- Confident decision-maker, able to show empathy whilst also remaining pragmatic and adhering to company policies
- Degree level qualification, comparable to Bachelor degree standard in the UK
- Leadership and Management training (desired)

**And for you**:

- 25 days annual leave plus bank holidays, as well as an additional day off given between Christmas and New Year
- Company pension scheme
- Life assurance of 3 x basic salary for members of the pension scheme
- Enhances maternity pay with years of service
- Employee assistance programme
- Annual discretionary performance-related bonus scheme
- Cycle to work scheme
- Extra day annual leave with 5 years’ service

If this sounds like the perfect role for you, then please contact Ciara at Juice Cheltenham for immediate consideration.

**Job Types**: Full-time, Permanent

**Salary**: £29,925.00 per year

**Benefits**:

- Company pension
- Cycle to work scheme
- Life insurance
- Work from home

Schedule:

- Monday to Friday
- No we

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