Telephonist Team Leader

7 months ago

Cheltenham, United Kingdom Hooray Recruitment Full time

**Telephonist Team Leader**

**Are you looking for an employer than not only welcomes differences, but celebrates them? Are you solution orientated, with telephony or switchboard system experience? Maybe you have already experienced managing a switchboard team?**

**Still here? Then keep reading on **

Our client, an ever-growing financial services consultancy, are looking to add a **Telephony Team Leader** to offer first line support to the business. This client of ours has one of the most generous and competitive benefits packages.

This central operations team offers core support for internal enquires of all natures. You will manage the activities of the central switchboard, resolve queries in a timely manor, while supporting a team of four Telephonists that will look to you to encourage their professional development.

**Benefits adapted to you, including**
- 25 days holiday and up to 30 days with holiday trading, with the addition of bank holidays.
- Yearly paid volunteering days.
- Annual bonus.
- Contributions to your sports or gym membership.
- Healthcare cash plan.

**What are the day-to-day responsibilities of a Telephony Team Leader?**
- Line management for telephonist team, including personal wellbeing, performance management and developing training to support their professional betterment.
- Escalating and resolving issues with key stakeholders.
- Create monthly performance reports, detailing statistics, achievements and challenges of your team.

**Required Skills and Qualifications for this Telephony Team Leader position?**
- Extensive Microsoft Office usage (Outlook, Word and Excel).
- Professional telephone manner is of course essential.
- Ability to be accountable for decision making.
- Track record of managing people, experince within a professional services environment would be highly desirable.
- Hooray is acting as an agency on behalf of the client for this position.
- Our purpose as a business is to pioneer ethical recruitment for a better working world.
- Hooray is proud to be a corporate member of the REC, the recruitment industry's leading professional body.
- DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 GIFT VOUCHER FOR ANY SUCCESSFUL REFERRAL *T&C's APPLY

Pay: £27,000.00-£37,000.00 per year

**Benefits**:

- Free flu jabs
- Gym membership
- Health & wellbeing programme
- Life insurance
- Paid volunteer time
- Private dental insurance
- Private medical insurance
- Work from home

Schedule:

- Monday to Friday
- No weekends

Supplemental pay types:

- Yearly bonus

**Experience**:

- Switchboard: 3 years (required)
- People Management: 1 year (preferred)

Work Location: In person

Reference ID: 39354

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