Client Services Executive

6 months ago

Ellesmere Port, United Kingdom Fly High Media Ltd Full time

**Job Title**:Client Services Executive

**Starting Salary**: Competitive (Based on experience)

**Contract**:Part-time or Full-time, Permanent

**Reports to**:Client Success Manager

**Location**: Hooton Office Park (Postcode: CH66 7NZ)

**Role Overview**

As a Client Services Executive, you'll play a crucial role in supporting our clients across SEO, PPC, and social media campaigns. Working closely with the Client Success Manager, you'll ensure that our services not only meet but exceed client expectations, providing top-tier support and fostering lasting relationships.

**Introduction**

We're a dynamic digital marketing agency with a focus on SEO, PPC, and creating effective digital strategies for our clients. We're on the hunt for a dedicated Client Services Executive to join our growing team and help us continue to deliver exceptional support and results.

**Key Responsibilities**
- Serve as a supportive liaison between clients and the Client Success Manager, ensuring clear communication and successful campaign execution.
- Assist in the management and reporting of SEO and PPC campaigns, aligning with client objectives and delivering insightful feedback.
- Manage client communications, updating them on campaign progress and results, and addressing any queries with professionalism and clarity.
- Participate actively in client and internal meetings, demonstrating strong communication skills and a confident presence.
- Recommend and implement strategies to enhance the effectiveness of our services, contributing to client satisfaction and business growth.
- Embrace creativity and innovation, suggesting new processes and ideas to improve team performance and client outcomes.

**Relevant Skills and Experience**
- A minimum of 2 years experience in a digital marketing agency, with a focus on SEO, PPC, and digital strategy.
- Proficiency in Google Ads, Microsoft (Bing) Ads, Google Analytics, and SEO tools.
- Exceptional organisational and project management skills, with the ability to manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills, capable of engaging effectively in meetings and presenting complex information.
- Legal right to work in the UK.
- A degree in a relevant field is preferred.

**Personal Qualities**
- Quick to adapt and learn new digital marketing trends and technologies.
- Independent yet collaborative, with a team-oriented approach.
- Creative thinker, open to feedback and passionate about contributing innovative ideas.
- Strong meeting presence, capable of inspiring confidence and fostering collaborative discussions.

**Benefits**
- 28 days leave (including statutory bank holidays), pro-rata.
- An extra day off on your birthday.
- Access to online health, welfare, and social benefits.
- Free onsite parking and nearby train station access.
- Casual dress code.
- Complimentary tea, coffee, and cold drinks.
- Commission for new business referrals.
- Regular team events and activities.

**Why Join Fly High Media?**

Become part of a passionate team dedicated to delivering exceptional service and results. Our approach is client-focused, results-driven, and we pride ourselves on creating bespoke, ethical solutions that drive success. We value trust, integrity, and are passionate about our clients' success.

**How to Apply**

**Job Types**: Full-time, Part-time

**Benefits**:

- Company pension
- Employee discount
- Free parking
- Health & wellbeing programme
- On-site parking
- Referral programme

Schedule:

- Monday to Friday

Supplemental pay types:

- Commission pay
- Performance bonus

Ability to Commute:

- Ellesmere Port (required)

Ability to Relocate:

- Ellesmere Port: Relocate before starting work (required)

Work Location: In person

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