Customer Service Administrator

2 days ago


Chessington, United Kingdom Novus Resourcing Full time

**An exciting opportunity for a Customer Service Administrator to join a dynamic team within an ever-growing IT company. The successful individual will be responsible for delivering the highest level of service to both internal & external partners.**

As the Customer Service Administrator, you will be dealing with all customer service issues coming into the business, communicating with customers, raising, and finding resolutions to cases in a busy, fast-moving environment.

**Responsibilities include**:

- Responsible for the raising of Customer Service cases on the CRM system and ensuring the recording of all communication to do with the case
- Arranging couriers where necessary to collect items from Customers to come back to the warehouse or Supplier
- Sending free stock reports to Sales team weekly
- Managing & logging internal stock when we have not been able to return it
- Managing invoice queries, delivery discrepancies notice, cancelled lines and returns resolution/process within SLA’s
- Improves cost efficiencies where possible through negotiation with suppliers/vendors on restocking charges, shipment fees etc
- Builds relationships with suppliers/vendors
- Data entry
- Liaise with Credit control on raising credits where necessary
- Compiling customer service reports monthly & reporting to the Directors
- Order receipting/shipping & invoicing through the systems
- Liaising with internal teams to ensure tasks are carried out in an efficient & timely manner
- Hunting for stock, chasing backorders and moving orders where necessary to fulfil quicker
- Keeping Contact Management system up to date for suppliers

You will be highly confident communicating with customers demonstrating exceptional interpersonal and communication skills, excellent organisational skills, and be comfortable in the art of building relationships.

**Hybrid working is available following initial training, and training and support is provided to develop the full range of skills listed above.



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